If I could give no stars, I would. I would never recommend Andre or Time Travels to anyone.
It got so ugly that I had to demand Apple Vacations to no longer have me communicate with Andre and to work directly with them.
She at first comes...
off like she is an expert but I really do not think she has any idea how to be creative or listen to her customer's needs. We had never worked with a travel agent before and so thought this was how things were done. Next time (though I don't plan on marrying again!) we would have interviewed several travel agents and tried to find one we better connected with. I never really entirely warmed up to her but we were nervous we were losing time on getting our wedding planned. And Andre was a part of making us think we didn't have time when we had more than enough time.
Andre is arrogant, completely rude, disrespectful and disorganized. We lost out on incentives due to her mistreating our friends and family and them having to book elsewhere. I have never had anyone treat us as poorly as she did. She didn't understand that having an email trail was helpful and did not understand that some people preferred to email and kept getting mad at us for not calling, but when we called she talked forever and it took too long.
In a nutshell:
Called me a horrible person
Delayed to no response to friends and family multiple times
Told one of my friends she can't help him and hung up on him
Hung up on me
Pressured friends and family to book immediately
If you wanted to deviate from the packages she set she was mad or completely unhelpful
She also doesn't accept feedback well. When I told her that we probably should part ways (after hearing the millionth complaint from our friends) and I need to find a solution she completely flipped out on me, said some of the meanest things a person has ever said to me and just lost it. Afterwards then she tried to guilt me and said that she really wants to help us, etc. You think I really want to talk to you ever again after you told me I suck? Yeah right.
I can go on. I would never, ever, ever, wish how she treated us on anyone. Stay far away.