I had SO many problems with Tourterelle; they were the only vendor that I was really unhappy with. They did not listen well, were not transparent, and nickel-and-dimed us (despite a >$8k floral budget). I really do not recommend them. To give d...
-I wanted to re-use the bouquets to save money, and the amount we were quoted for candles + greenery was not only more than the initial price quoted getting full arrangements on those tables, but also more than if I ordered the candle holders and candles I wanted online.
-I sent Lucia the cake I wanted a month before our wedding, which needed flowers, but told her I wanted all white flowers. She ignored this and the flowers in our cake were a combination of white and pink.
-I spend a lot of time discussing a hanging installation with Lucia. She quoted me a price for the installation. I then tried to discuss with her if there was any way to reduce the price, for example, by putting the flowers only around the perimeter of the installation rather than throughout. She told me there was no way to reduce the price; however, on the day of, the flowers were only on the perimeter, which she hadn't mentioned.
-We finalized my bouquet about 2-3 months prior to the wedding at our tasting, and the week before the wedding, Lucia called me to inform me that the price she quoted was not enough and asked for more money, which, of course, we agreed to since the wedding was so soon.
-Lucia emailed me the day before the wedding (literally while we were at our rehearsal) informing me that my baker had taken additional flowers, so she wanted to charge an additional $150.
-Despite a comment in my contract that I do not like green hydrangeas, they were in all table arrangements.
-The bouquets didn't look super fresh; there was some browning on the tips of a lot of the florals.
-The initial entryway arrangement had pink florals in it (despite, again, our discussion that the flowers be all white), and planner had to coordinate their removal the hour before the ceremony.
Basically, from beginning to end they really disappointed, and I would not recommend using them.