Trinity Salon & Spa

I went here for my trial. I got the lady that they always recommend for bridal hair, she owns the place. I showed her a picture. One, the lady looked at for a few seconds and then attempted to do. I payed for it and left. After I did I really just felt unhappy with how it turned out, it’s just not what I wanted and did not look like the picture I showed her. I had to go to work so I called back the next day. What I got in response to my complaint is what made me really unhappy. I told her that it was nothing against what she did; I just wasn’t happy it the more I looked at it. And my wedding hair is a big deal so I really would like it to be done the way I like. She didn’t take that well at all and got snappy with me, and kept telling me the same thing over and over again. “You said it was pretty. You payed for it and left” Like that was the only thing that mattered. She told me it was a waste of time to have another trial and that I would have to pay for it anyways. She just wanted me to wait until my wedding day to actually find out it I liked it or not. I told her I didn’t want them to my hair anymore and she snapped at me raising her voice to the point I had to move my phone further from my ear. She only repeated the same thing over and over again.”you liked it and payed for it” I told her goodbye and she snarkily added ,”good luck, I hope you find someone who makes you happy in life”. My problem with this place is clear. She did not care how I felt and she was very unwilling and unable to fix it. Her customer service was horrific. Don’t go here.