Trout on Inn -Lodge and Cabins by the River

ll understood. An email from the Trout on Inn was sent this week, asking for feedback and a review; although we did not get the five star review we were hoping for, we do appreciate the honesty from your perspective. Our response is below: The decision to cancel the "big event" was not an easy one on the wedding couple, as was the decision to stay steadfast withholding the deposit. The wedding was not cancelled by the venue it was cancelled by the couple, as many were coming from hot spot states. As seen below the couple asked after cancelling to go ahead with a ceremony, it was honored by the venue. The cancellation policy also mentions the deposit is held towards a future event for up to two years. It is also the policy of the Trout on Inn to have a representative of the business to be on site and available to meet the needs of those who use the venue for weddings/events. In this case the owner was available and present. At no time during the ceremony was any of the issues in this review mentioned to the owner. When the decision was made to go ahead with the ceremony by the couple, the communications from the bride stated, "If you agree (to the ceremony), we would just need to use the area by the pergola and a few chairs for our witnesses, and then we would take some pictures after. I would say it would be no more than a couple of hours. We would also want to stream it over zoom or YouTube and would need to use WiFi if you have it." Our venue was happy to accommodate this ceremony and excited that the couple still planned on a ceremony at the venue. Our reply, "It should be fine to use the property. If you don’t need the house or barn, just come and let us know the times. If you need the house or barn or both, we would need to charge the $500 fee plus tax to cover the expenses of cleaning, etc. I’m glad you guys are able to still do the civil ceremony. The trees are starting to bloom. It should be nice and green by next weekend." Bathrooms were never discussed as there are portable bathrooms on site that are available to ALL guests at ALL weddings at ALL times. They remain on site annually and are well maintained every Wednesday; they very clean. There are also signs around the property leading to the bathrooms. It is not clear why this was mentioned in this review as it is a non-issue! As far as WIFI, this venue has WIFI on site. It does not work in the barn (which was not used for the ceremony); all couples are informed to have downloaded music if a DJ is not used, it does work around the property; however, it is not perfect due to the location; it is quite rural in nature and 30 minutes outside of town. One of the owners is a teacher and did teach remotely from the venue/property in March, April, May and June and did not have issues with Zoom or Google Meet. However, it is a known fact that Zoom was overwhelmed due to schools and businesses going remote and this issue could have very well been an issue outside of the venue itself as it was more of a systemic issue. YouTube was not used at the time by anyone working or living on site, so this option could not be verified. Again, we are sorry that the ceremony became a stressful and upsetting experience. It was never the intention of this business or employees. COVID-19 and the pandemic that came with it, has been nothing but stressful. Life events like this one held in 2020, as well as other events like graduations, etc. will always be tied to the year of the pandemic. We do wish you both the best as you come upon your first anniversary. We do pray that your marriage is strengthened and grows as time goes on and our world gets back to more normal times.