Trump National Philadelphia is an absolutely stunning venue! All of our guests said our wedding was the most beautiful that they ever attended. The view is gorgeous, the chandelier...s are stunning, and the decor is rich without being over the top. The food is delicious! They offer a great dinner selection and dessert hour. The wait staff is highly professional and the bartenders are amazing!
The service from the two wedding coordinators did not meet my expectations. When my husband and I decided to book with Trump, we were sold on the claim that we would be treated with top notch, personal attention. Unfortunately, there were several flaws in the day that were outside of our control. (Ex: 1) The wedding favors that were delivered and explained to our coordinators were NOT given out = money wasted, and our guests did not get the full experience that we planned. We now have 160 packs of matches and 200 unused sparklers from a sparkler send off that barely happened because they were never distributed even after we asked. 2) Table linens that we made an appointment to select were not used - simply forgotten. We got plain ivory when we asked for something else. 3) The wedding ceremony began late, even though all were in their proper place waiting to start. A miscommunication between coordinators (perhaps malfunctioning earpieces) was to blame, and my groom and I had to request to begin after waiting anxiously for 20 minutes. 4) After THEY began late, we were hastily rushed from point to point - sometimes with an attitude that seemed like the coordinators forgot that it was OUR DAY. I was told, "The chef is getting mad." After paying $15k, I could care less what the chef thinks. 5) We were told that our guests would have access to two bars during the reception (because of the rectangular shape of the ballroom, this is a necessity - two bartenders at the far end of the room are simply not enough in this venue). There was only one bar all night. 6) My husband and I requested an open bar during the ceremony, and were going to pay extra for such - the bar was never opened for our arriving guests. 7) They claim to provide hors douvres and complimentary champagne in the bride/groom suite pre-ceremony. The groomsmen and groom were never served; my bridesmaids (one expectant mother) were only served a single plate of french fries after requesting food. We never saw a singular hors douvre. 8) The tables and the reception were completely confused, with the parent table placed at the back of the ballroom, and our closest aunts, flower girls, and cousins also in the back (despite spending late nights completing 3 table charts in a format that THEY requested, and meeting with them in person to submit and discuss it). 9) I requested every meeting with the coordinators, and essentially served as my own manager. They do not give the care that they claim to give during your initial meeting.
Either way, we enjoyed our day because it was a celebration of true love. Trump National is absolutely stunning, but if you choose this venue, be sure to stay on top of EVERYTHING. You will not receive the personal attention that the coordinators claim to give - but the food, decor, and servers are amazing.