We just had our reception at Tuscawilla Country Club last week. It turned out fine in the end, thanks to the help of the catering manager (Jackie and Ron), but planning it was AWFUL. The new wedding person, Linda, was beyond unprofessional an...d did not get back to us regarding costs or small details. In fact, one week before the wedding, she called 3 numbers and left a series of messages because beer selections had not been chosen yet...even though we had tried to contact her weeks before to sort it out. She not only did not return calls or emails, but continued to keep us in the dark about costs right up until the very last minute. At one point she had lost our seating chart, which she in turn, blamed on us, only to later locate it in her email. Linda was defensive and rude when dealing with us. To top it all off, we paid for an open bar until 11.30pm, and we had 6 guests tell us that from 10.45pm onward the bartender was not only charging for beer but then POCKETING the cash in front of them.
We booked with Tuscawilla last year when Kelly was in charge. The new bridal person, Linda, is single handly taking down the reputation of the place. DO NOT do your wedding or recpetion here by any means. It is a pretty location but the wedding planning department leaves much to be desired. The only thing I worried about on my wedding day was my reception at Tuscawilla - I promise if you chose this location the same will happen to you. Please book somewhere else, you will be glad you did! I never fill out online reviews, but I feel so strongly and want to help others.
Absolutely awful service and very unprofessional. It takes about 4 days-week on average for a call back regarding even the smallest detail.