Everyone is really nice and helpful, and really trying to help and get you what you want. They don't push you to buy more than necessary, and even recommend just the basics first, and then buying extras later on (at the same price), if you cha...nge your mind.
My wedding happened to be scheduled on the day Hurricane Irene hit, and I was a wreck right before the wedding. I spoke to my photographer the day before, and he magically calmed me down! He just reassured me that all would be fine, and that he would be there and we would work with everything that was going on.
I haven't seen the pictures yet, but they were running around taking pictures all night, and didn't leave until late, even though the storm was brewing. Also, I was a mess, couldn't get organized, and was sooo late, but he was cool and composed, and very nice about everything.