We had the most incredible day at the Vail Golf & Nordic Clubhouse. Courtney was fantastic to work with, very responsive, very helpful, and we really enjoyed working with her on o...ur day. Our day was perfect and I wouldn't change a thing about it. We did not rent the wedding island but having our wedding on the lawn was beautiful and so easy for our guests to walk to cocktail hour and to the reception. We brought in our own caterer and it was so nice having a venue with some flexibility and during the planning process they were so wonderful and helpful.
We dropped 2 stars due to a mishap that occurred with our day-of contact for the venue. Caitlin was great at the beginning of the wedding, very kind, and she helped the other young bartender at the bar. As the night went on, she became extremely abrasive and rude to me, the bride, and was VERY upset that there was a small miscommunication. We were under the impression it would be ok for our wedding coordinator we hired to clean up while people were still dancing, as long as the venue was clean and empty by the agreed upon ending time. This was not the case. At 10:12pm (our contract was through 11:00pm) Caitlin approached me, the bride, and my husband, the groom, saying that we needed to get everyone out right now. She was extremely rude to me, brought a printed copy of our contract out to me in the lobby to point out our ending time. I explained that I thought as long as we were out by 11:00pm and totally clean, we were good to go. That was not the case, so several of our guests started helping clean up and loading our car. Caitlin was rude enough that my husband went and talked to her separate from me to express his frustration in how she had just treated a bride, on her wedding day, and that it was inexcusable. We would not have minded being given the same information with some kindness and politeness, we had no issue with packing up a little early since it really was just a miscommunication. Instead, we were met with hostility and snappiness. We had several guests inform us she also went to the dancefloor and yelled at everyone to get out. Our wedding ended very abruptly and it stressed me out so much I started helping load decor, gifts etc into our getaway car, still in my dress, and in front of our guests. We didn't get to have our last dance. To top it all off, we were completely clean and out of the venue by 10:32pm, almost an entire half hour early. This was very upsetting for me as the bride and I hope this doesn't happen to others.
I would like to again point out, Courtney was spectacular during the planning process and highly recommend working with her. The venue is stunning and the location is beautiful.