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Holds ceremonies and receptions
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AWARD WINNER (5X)
Thanks to recommendations from couples on The Knot
Valle Vista Country Club is a wedding venue located in Greenwood, IN, just 20 minutes outside the heart of Indianapolis. This country club offers a blissful escape from the city where couples can host enchanting milestone celebrations. With fairytale-inspired services, such as arriving at your selected event space in a horse-drawn carriage, this property offers a charming setting for any occasion.
Valle Vista Country Club consists of a variety of versatile event spaces where you and your partner can host your long-awaited event. To avail of the country club’s lush landscaping, you are welcome to hold your ceremony in the all-weather-covered ceremony venue. Featuring gold-tinted details and hanging chandeliers, this space features the best of the indoor and outdoors. After saying “I do,” you are invited to dine and dance with loved ones in the dining room. This reception space offers a warm, romantic ambience with crystal chandeliers. While creating long-lasting memories with your guests, you can admire the adjacent verdant golf course. The venue’s Swan Lake and bright gazebo are also in view here and can be enjoyed by those celebrating at any point. Whether you’re hosting a celebration with 30 or 600 guests, this country club is happy to accommodate you. For unique photo opportunities, you and your partner can utilize the pavilion. When celebrating here you will also be given complimentary access to the photography shuttle bus to get around the venue’s grounds.
For as seamless a planning experience as possible, Valle Vista Country Club offers a number of cohesive packages. They have curated options for champagne brunch specials, spectacular Sunday bashs, winter weddings, and candle-lit ceremonies. Additional, magical services include golf limo ceremony entrances, carriage rides, sparkling send-offs, and more for a truly memorable happily ever after. To personalize your selected event space, custom linens and centerpieces are available. In-house catering and bartending services can be provided and, as a sweet conclusion to your meal, the culinary team can prepare an incredibly designed cake. The country club’s devoted, experienced team of event professionals will be there to support you at any aspect of your wedding planning journey.
76+ years in business
Amenities + details
Amenities
Ceremony Area
Covered Outdoors Space
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
Outdoor Event Space
Reception Area
Wireless Internet
Ceremony Types
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Settings
Ballroom
Country Club
Estate
Garden
Park
Trees
Venue Service Offerings
Bar & Drinks
Cakes & Desserts
Food & Catering
Planning
Rentals & Equipment
Service Staff
Awards and Affiliations
Any questions?
Reviews
4.4
out of 5.0137 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Valle Vista is highly praised for its exceptional service, communication, and beautiful venue for weddings. Reviewers highlight the attentive staff, from event coordinators like Yan, Alaina, and Karli to the efficient day-of coordinators. The flexibility, affordability, and convenience of inclusive packages that cover catering, decor, and wedding cakes are well-appreciated. Despite handling multiple weddings a day, Valle Vista impresses with its seamless organization and peaceful experience for couples, making it a dream wedding destination with a variety of services to offer.Review photos
Showing slide number 1 out of 5
Katie B
5.0
11/17/2025
Valle Vista was amazing! A big seller for us was they also have catering and wedding cake through them so that was two less vendors I had to go out and find. Start to finish everyt...
hing was amazing with awesome communication. Beautiful venue for our pictures! Our day of coordinator Alaina was a total star from start to finish working with her. From going through our rehearsal with us to making sure day of everything went smoothly.
Alyssa G
5.0
10/13/2025
All of our wedding day dreams came true at Valle Vista! We were well informed and put at ease every step of the way. The entire Valle Vista team went above and beyond and delivered...
OUTSTANDING customer service.
We worked with Elaine who helped us organize the event and brought our vision to life. She was a prompt communicator and used her expertise to help us in our decision making. Just before the big day, we spoke with Carla who gave us a very detailed timeline of the events for the weekend and answered any questions we might have had.
We were so lucky to get Yan as our coordinator! I cannot say enough good things about Yan, seriously! He is a jack of all trades and was one step ahead of us the whole time. Yan knew what we needed before we even knew what we needed and he made our day so smooth and wonderful.
Prior to our wedding, I had read reviews online about Valle Vista’s strict timelines, saying they offer no flexibility. This was simply not the experience I had at all! Even when I was running behind on getting myself ready for first look pictures, I was never made to feel like I needed to hurry. The Valle Vista team did a great job at making me feel comfortable and providing us with a peaceful experience.
They also provided us with recommendations for our photographer and DJ who I could not have been happier with.
The food was incredible and the wait staff was attentive, prompt and friendly. Having the option to use their linens, decor and cake was a convenience I throughly enjoyed and took advantage of. This gave us time to focus on other things. I am forever grateful for the beautiful wedding day and experience that we had at Valle Vista!
Any questions?
Kayla M
5.0
8/28/2025
Valle vista was a 10/10 with everything. They were helpful every single step of the way and made our wedding day so easy and enjoyable for us. I’d recommend them to anyone. Biancy,...
Alaina, and Yan were absolute gems to work with and made the day the best ever.
Sherrita C
4.0
8/09/2025
Valle Vista was a GREAT venue!!! Great staff - very professional. They walked us through the entire process. Great environment for pics. The only negative was the food. Most of it ...
was cold when they served it and wasn’t that good. But even with that, I wouldn’t change a thing.
Seanarshia N
4.0
7/27/2025
I think they did an amazing job from the multiple meetings prior to the wedding accommodating us during the wedding. I love the on-site wedding coordinators. They definitely day go...
by smoothly and keep us on tracking on time with things. Although we were a little late about 30 minutes late, they were able to still accommodate and make sure that things ran smoothly and that the bride and groom were not stressed. They worked very well with our vendors. I would highly recommend and I absolutely love their ceremony hall. The only recommendation I would have is that they get a seat in the ceremony hall because all of my guest were very hot. thank goodness I did order fans for everyone so they at least were able to find themselves but in 85° weather those fans really didn’t do too much justice so that would be my only recommendation otherwise I absolutely loved this venue.
Jordan C
5.0
6/29/2025
Get married at the Valle Vista was a complete dream thanks to Karli, Amelia, and Candace! They were very flexible and willing to help and answer questions whenever I needed them! G...
etting married at the Valle Vista is great because it comes with so many items included in the price you get! So many Indy venues are 7,000 just for the lowest bar setting. Valle Vista helps you to get your money out of your wedding! The only things to note is that their in house sound system is spotty, and they do have multiple weddings a day. However, they do so well at running them they don’t interfere with yours at all! Would get married here again, it was exactly what I pictured! Thank you guys!
Yasemin L
5.0
4/06/2025
Had my wedding at Valle vista. I would 100% recommend it. They made things simple and to the point. Karli was an amazing planning person. She always tried to accommodate and answer...
all of my questions in a timely manner. We had Carla as our day of coordinator and she was amazing. She really helped and reassured my husband during the day and was so thankful. We did the horse carriage and gatsby car and our guests absolutely loved it.
Rachael B
4.0
2/21/2025
Very helpful! Did everything for you. Allowed me to enjoy the day and be in the moment!
Anonymous
5.0
12/22/2024
We had zero issues. Very communicative, ran us on time and was always helpful. There was multiple weddings the same day as mine but they were awesome with helping our guests and ma...
king sure all my stuff was with me. We had no issues with any guests going in wrong rooms or anything like that.
Kelsey L
4.0
11/12/2024
The place is absolutely stunning. Everyone really enjoyed the food. Amelia was absolutely fantastic that day. She was wonderful & the staff at the reception were amazing everyone c...
omplimented how well they were doing.
Samaria H
5.0
11/28/2023
Hi. My husband and I got married in lovely fall wedding during mid- November at Valle Vista this year and I can honestly say that it was the best decision that we ever made. The st...
aff was always very kind, respectful, consistent, understanding, punctual, accommodating, and straightforward. They were also willing to helps us find a plan that was within our budget, which was also a major plus. My wedding planner, Pam, was always available whenever I need to chat or ask questions. Likewise, our wedding day coordinator, Candace, was very sweet and a literal breath of fresh air. My husband I both loved her, but especially me because she helped to keep me calm, relaxed, and happy throughout my whole wedding day. :) The staff also did a great job of decorating our reception room for us. The food was absolutely delicious, so our compliments to the wonderful chef and kitchen staff. It was truly a perfect day and I would absolutely recommend it for other couples. I turned into a literal princess on my wedding day and they treated me as such. Valle Vista is a place for making wedding dreams come true and gifting couples with sweet memories that will last a lifetime.
Kellye H
5.0
3/30/2023
My daughter had such a wonderful wedding at Valle Vista!! It was absolutely gorgeous!! Our time schedule was so helpful! No stress about running behind! Everyone on the Valle V...
ista team was so helpful and kind during our time there. The food was delicious and the venue was beautiful!! Everyone commented on how pretty everything was in the Veranda and Ballroom. We had a fun time tucked away in our bridal suite. My daughter wanted to feel like a princess and she said it was magical. Everyone loved the golf carts and especially the horse and carriage! They added the perfect touch to her princess day. We appreciate all everyone has done to make this a fantastic event!!
Rebecca R
5.0
1/06/2023
I haven't even put down my deposit and I already love this place. My wedding isn't until 2024 and they are being very accommodating when it comes to payment!
Shellie D
5.0
12/13/2022
Our day was perfect!!! Esther our Day Coordinator was the đź’Ł đź’Ł đź’Ł, she handled the day perfectly! Anything that was needed she provided. The food was amazing everyone enjoyed it!...
I highly recommend.
Sarah S
5.0
12/05/2022
Valle Vista truly takes the stress out of wedding planning. The staff throughout was amazing in their thoroughness and their ability in making sure our wedding day went smoothly! I...
would highly recommend them to anyone wanting a gorgeous venue and excellent service!
Mariah A
2.0
6/19/2022
We had our wedding here in July of 2021. There were many things that easily could have been improved on to make our day even more spectacular.
The biggest things:
- I HIGHLY recomm...
end using your DJ to do the sound for your ceremony- the person doing our ceremony music stopped it in the middle of my arrival. They also completely stopped the music before I was done walking. Many many people said they could not hear much of the actual ceremony. The music coordination was really disappointing.
- I wish Valle Vista would have kept people out of the background of our wedding ceremony. There was another wedding reception going on next to our ceremony site. Those people attending that wedding and other golfers were out on the balcony drinking, cussing, and yelling right in the middle of our ceremony. We could easily hear everything they were saying as they were diagonally behind us- we hope our guests did not hear! I wish they would keep that area behind the trees clear of guests.
- I wish there was better communication from our coordinator. I also wish she was more professional (our day of coordinator didn't show up to our rehearsal). She was not as prepared as we hoped she would have been. She was not there to help us prepare for the next day. I walked up to the altar thinking there would be 3 candles up there for the unity candle lighting, but there were actually 5. Just make sure you practice with everything so you're not up there confused because there are more than you thought there would be.
Other minor hiccups:
-The unity candles for our ceremony were not actually ours, which was a bummer because I found candles that I loved. We are still not sure whose candles we used!
-The cheese & salami tray (that we paid extra for) available and not forgotten about.
- I wish water was provided for and available while taking photos as it got very hot outside.
-We were told we needed to provide bubbles for the "bubble alley." They gave out bubbles, so we ended up getting all the our bubbles back. Unfortunately, we were past our return date for those, so it was wasted money.
-Lots of Hor D'overs were wasted as no one announced they were out on the table.
- Not everyone was offered champagne
- Food was not labeled. Many people were wondering if it was fish or chicken. I was told it would have been labeled. I wish I would have made my own labels.
This place is not all bad. There are many things that went well and we still had a spectacular day! Those are just some of the items I wish I would have known to look out for before our wedding day. Some pros: the driver of the shuttle was absolutely amazing. The location was beautiful. Everything was clean including the bus, ceremony site, reception, bathrooms.
Bottom line, if I knew many things would have been pushed under the rug or forgotten about, then I would have hired a wedding planner/ coordinator to be on top of the employees at Valle Vista. I expected more as we were paying over $10,000 for this venue. We still ended up having a great day despite the many hiccups (not all were listed).
Audrianna V
5.0
5/27/2022
My husband and I worked with the Valle Vista team and had the most beautiful day. Pam ensured we had everything we needed and every question answered in a timely manner. We were ab...
le to taste the food and change what we wanted as well as see everything come to life before the big day.
Esther was our wedding coordinator and she did the most amazing job making sure my bridesmaids and I as well as my husband and his groomsmen were well taken care of and on time for everything the day of!
The food here was amazing and our guest raves about it! Valle Vista by far exceeded my expectations!
Jody S
1.0
7/24/2021
Their slogan is all inclusive and stress free. It’s been nothing but a headache. And now a month and three weeks before the wedding my soon to be daughter-in-law was told her wedd...
ing planner retired in April and all her paperwork is missing .
Response from Valle Vista Country Club on 05/28/2022
Hi Jody. I just came across this review and was not aware there was an issue. I searche...
d "Jody S" in our client data base and do not see anyone listed. Were you actively involved in the planning process? Since all our records are kept on the computer I'm not sure how the "paperwork" was lost. What is the first name of the bride and the date of the wedding so I can research this further?
Alexandra D
5.0
4/28/2021
Lisa was a great wedding day coordinator. We also worked with Pam throughout the booking and planning process. They made everything easy and perfect for our wedding ceremony and re...
ception. Everyone said how great the food was and how beautiful the venue was.
Amber R
5.0
8/18/2020
The venue set up and tore down everything for me. It was so nice being able to relax on our special day!
Amber T
4.0
8/18/2020
Such a beautiful venue
Tynisa B
4.0
7/28/2020
Valle Vista really made everything come together on our big day. I enjoyed having different things lifted off my shoulders as a bride in advance like turning the ceremony and recep...
tion extras in early. Now the downfall is being a bride from out of state, you have to be able to handle those duties during the week and not on the weekend. The hidden gems in the entire process were people I didn’t even meet until the day before and the day of the wedding. Shelbie our day-of- coordinator and Tom, the shuttle driver. They both made sure things ran as smoothly as possible leading up to the ceremony by making sure the bridesmaids were dry while taking pictures or the photographer was covered by an umbrella while taking the photos because it was raining. Shelbie kept things smooth and made sure I got everything I wanted the day of the wedding. We (guests included) were definitely extremely happy with the menu for the Chef’s Special the day of the wedding. We were originally scheduled to have the tasting, but couldn’t because of COVID-19 issues and timing of it all, so we trusted it would be great and it turned out awesome. The amazing part was being able to trade out options to make sure it fit with the style of our guests’ tastes. On the flip side, we did have a small issue with our cake that day. It was a little harder to cut through for us as the bride and groom and my guests said they would have liked them to be more moist. I think they were just left in the fridge a little longer than needed for our day. It was a little bit of a disappointment because during my first visit, the cake was great for a trial and expected to be spot on for us on our day. My suggestion to future brides is to make sure to ask all the questions regarding specific things you want to do in the room so you understand if an outside vendor is allowed or if you have to go through Valle Vista. If there’s a specific vendor you want for specific things, you may HAVE to use their team which is the plus of an all in-clusive place, but could also hurt depending on what your vision is. As long as it can be done, you should have no problem. Thanks Valle Vista for everything!
Dana C
5.0
7/01/2020
Great service!
Rachel B
4.0
3/03/2020
We loved having everything all in one location. Since we chose a winter date there is always the concern of bad weather and traveling, so we wanted everything in the same spot. Th...
ankfully we had great weather, but I know they would have done everything we needed if the weather would have been bad.
They did a wonderful job with both setting everything up that day, and tearing it down so we could leave that night. The accessory coordinator captured our dream reception set up and it was absolutely perfect.
If you are looking for a location that will have lots of options this is a great place to look into!
Ashley F
5.0
12/08/2019
The best day of my life! Thank you to the entire team!
Martha T
5.0
7/22/2019
Perfect! They were professional, detailed and everyone was genuinely kind.
Rebecca P
1.0
6/30/2019
The staff did not communicate well and messed up MANY details that I had previously confirmed. As a result the day was sooo stressful. I would NOT have the wedding there again if I...
could do it over!
Elizabeth H
5.0
6/24/2019
Absolutely blown away by all that Valley Vista offers, not to mention the staff that is beyond willing to help and support you up to the very end. They are an all inclusive venue w...
ith fantastic prices and an amazing desire to make your day go off without a hitch and to make sure nothing goes wrong. I had no idea what I wanted my wedding day to look like and they helped make even the unimaginable dreams come true with such ease. I would recommend Valley Vista in Greenwood, IN to anyone who needs a good venue.
Bobbi C
5.0
3/07/2019
Absolutely amazing.
Courtney H
4.0
11/25/2018
I really enjoyed having my wedding at Valle Vista. It was absolutely gorgeous and all of the staff was extremely helpful! I only took away one star because of the tight timeline we...
had, we weren't able to get as many pics as we wanted due to other weddings following behind. But I'd still do it all over again, right at Valle Vista!
Elizabeth B
4.0
10/29/2018
My husband and I recently go married here and it was more beautiful than we could have imagined. Our reception was in the room right around the corner from the ceremony veranda. Th...
e team was very accommodating to our asks including: time changes, room set up changes, additional set up items, his/her drinks, etc. Overall, we were very please with the service we received. Debbie was our day of coordinator and she went above and beyond to make sure the evening went smoothly and that we were enjoying ourselves. I had heard from other vendors that this place is a wedding mill, and even though there were 2 other weddings at the same time, we never once felt hurried or saw the other wedding parties/guests. The team for the day of has everything down to a science and simultaneously made us feel very in the moment and never rushed.
We decided to upgrade the meal and many guests said that not only was it the best wedding food they had, but that the prime rib was one of the best they had had anywhere.
A few cons: the wedding consultant that we worked with leading up to the wedding needs more training. There were a handful of items that she missed, skipped, or didn't keep track of. However, none of this impacted the wedding or reception at the end of the day, as other individuals on the team stepped in to ensure our day was amazing and exactly what we wanted.
All in all, our day was beautiful and we would definitely recommend Valle Vista. We had so much fun during our wedding and we were really able to add a lot personal touches.
Laura N
5.0
10/29/2018
The staff was amazing! They handled everything for us from start to finish. We were able to pick what we needed from their wide selection of wedding decor and items while still hav...
ing the ability to add our personal touch. Everything was perfectly decorated. Catering was delicious. Every person was attentive and extremely professional. As the bride, I was able to show up on my big day with NOTHING to worry or stress about and I was able to simply enjoy the whole day totally relaxed - minus wedding butterflies of course. :)
Beth P
5.0
9/30/2018
Valle Vista really did a fabulous job. All of the ladies that helped us before our day really took care of us and our day of coordinator Esther was fantastic. She made sure everyon...
e knew where to be and when to be there. My husband and I didn't have to worry about a thing on our day. We had several people miss the rehearsal and Esther made sure to gather them all before the ceremony and make sure they knew what to do. They set up our reception exactly how we wanted it. The food was awesome and everyone was so nice. We are very happy we went with Valle.
Matthew P
2.0
8/09/2018
To be honest I was not satisfied with there service the lady who was in charge with helping us on the day of the wedding i got complaints from my guests about her attitude they mix...
ed up the food that we asked for and ran almost an hour late to the start of the ceremony but yet we were not givin an hour added to the reception as well as a few other small things I was not happy about
Lisa C
5.0
7/07/2018
This venue was beyond amazing and gorgeous. We had the room that overlooks the gazebo and lake. The staff was helpful and amazing to work with and the day of the wedding we felt li...
ke royalty! I highly recommend this venue for your wedding, reception or both!!
Madeleine S
5.0
7/06/2018
Valle Vista was absolutely amazing! The staff is so friendly and helpful! They help you plan every step of your ceremony and reception and handle the details for you. Our wedding w...
as beautiful and went so smoothly because of all of the work put into it by the staff. It is very affordable for everything they do for you. I recommend this venue to anyone who wants a stress-free wedding!
Brandee K
5.0
5/29/2018
Best day EVER, not only because I got to marry my best friend but because Valle Vista was our venue! From the very first day we toured the venue to when we left after our wedding, ...
it was nothing but friendly staff and amazing customer service. Rosie was our Wedding Specialist and she was phenomenal to work with, she always replied quickly to emails and was always willing to speak with my Father and answer any questions he had since he was out of town. Dianne was our day of coordinator and she was fantastic to work with!!! She always made sure I knew what the next step was and made sure we had everything we needed. She was on top of it all! Donna was our accessory coordinator and she was so helpful in our meeting, by bringing up points or things we didn't think about and helping us pick out our perfect decorations. Juliana is who helped us with our drop off and she was lovely to work with and super helpful. The food was to die for!! I had multiple guests tell me that was the BEST wedding food they had ever had and the cake too! Everyone loved the Veranda and thought it was so beautiful along with the views of the golf course from the reception room! The whole VV staff is super helpful and they are always willing to answer any questions. The final meeting before the big day is super helpful and informative, they go over everything you chose with you again and go over numbers so that way there are no surprises on the day of which helps with the stress level. They do run a tight schedule but they have to considering how many weddings they do in a day but I can assure you I didn't see another bride that day and they work really hard to keep that from happening which I appreciated. With all of that being said, it really was the best day/experience ever all thanks to the staff at VV, I highly recommend using them as your ceremony and reception location!
Kelli W
5.0
4/11/2018
We couldn’t be happier!! Our wedding was absolutely magical thanks to our coordinator Juliana and the whole Valle Vista team. They all worked so hard to make sure we were happy fro...
m every step of the way. I would highly recommend Valle Vista for any special occasion or wedding.
Michelle d
5.0
4/02/2018
This place was amazing. Very affordable especially if on a budget. The staff was great during the months leading up to my wedding and the day of. Would recommend valle vista to eve...
ryone.
Response from Valle Vista Country Club on 04/04/2018
Hi there! We are so happy everything went well for you!! Would you mind sharing the names ...
on the wedding so we can let the staff know that they did a great job? Thanks! :)
Matthew K
3.0
3/28/2018
That weekend went off without a hitch all thanks to Juliana and the staff she had working that weekend. She was amazing. She tended to every want and need we had. From the moment s...
he checked in our decorations at drop off she was excited. During the rehearsal she made sure everyone knew where they needed to be, as well as the day of our wedding. During the reception the staff was amazing, the food was delicious, the bar was great, and again they made sure everything was perfect so we didn't have to ask for anything. Our guests had a great time. Thank you all so much for what you did to make that weekend possible. Now this is where the process to get to that weekend was frustrating. When we visited the venue we liked what we saw, we liked the packages they had. We took a little bit to decide if we wanted to book our wedding there. We got ahold of the Sales manager, Angela, and told her we wanted to book the room (West). We set everything up, signed everything and we were good to go. This is where it went horribly wrong. We then met with the Design manager, Donna. While meeting with her we found out that our reception was booked for the wrong room, this was a good 6 months after we had signed contracts. By the time this error was caught the West room was already booked for another wedding. The next day my husband was emailing Angela all day trying to figure out how to resolve this issue. We ultimately had to change the date of our wedding, after Save-the-Dates had been mailed out, and invitations were already in our possession. This left us out hundreds of dollars. We were then told we were going to be compensated for her mistake. We then met with Chuck, the owner, in order to get this resolved. We finally came to an agreement in order to make up for some of the money we had lost. After this meeting, it literally took 3 new contracts with the changes until everything was correct.
Meeting with Donna was rocky, every idea we had for our reception was met with uncertainty. We were making our centerpieces, we had other decor we were making as well, adding some of our own lighting, and we also were not serving cake, we decided to serve pie instead. The decision for pie was decided when we met with Angela so this was known from the beginning. The vibe she gave off was that she didn't like any of our ideas because most of the decor wasn't theirs, wasn't minimalistic and she thought was over the top. None of this had to be set up by her anyway, Juliana did it all with help from the staff, and turned out beautifully.
Then 3 days, THREE DAYS, before our wedding I get a call from Donna stating she had just gotten out of a manager meeting and they had questions about our pies. My husband called her to deal with this issue. She said, they talked about it and the pies won't fit so we would need to rent another table to display the pies. We disagreed with this and asked about putting them in the kitchen, she told us that wasn't possible but they could put them on a wire rack behind the table. Why would we want a wire rack of pies behind us as we are taking pictures and cutting "the cake". The fact that this was an issue 3 days before our wedding was uncalled for. My husband then told her to have which other manager she talked to about this to call him personally. He then received a call from Chuck. Talk to Chuck it seemed like he had no idea about this issue, and said it was absolutely no issue to keep them in the service kitchen.
Janet B
2.0
1/15/2018
THINK TWICE BEFORE SELECTING VALLE VISTA for the most important day of your life! Our experience with my daughter’s wedding at Valle Vista in Oct. 2017 doesn’t match up with the gl...
owing reviews elsewhere on this and other sites.
The venue is beautiful to be sure. The Veranda has a fairy tale-like atmosphere and the reception room has picturesque views. The groom and groomsmen’s arrival in tricked-out golf carts, and the bride’s arrival in a horse-drawn carriage, make the event even more memorable.
But the disparity between what was promised during planning and what played out on the wedding day put considerable stress on the bride, groom, and their parents. Some examples:
-- The wedding specialist/planner who initially met with the bride and groom almost a year before the wedding, left Valle Vista several months before the event. Unfortunately, Valle Vista chose not to abide by many of the monetary and logistical commitments she made on VV’s behalf to the wedding couple during planning.
-- During planning, the couple selected the earliest time slot available for the rehearsal because the planner indicated that was the only time when it could be held in the Veranda; rehearsals at later times that day, she said, would have to take place in a different location. When arriving at the designated time, the bride and groom were unapologetically told the rehearsal would be in the alternate room. This was upsetting because (1) at least half of the wedding party had never seen the Veranda, so were unable to visualize the space when given directions during the rehearsal, and (2) members of the wedding party had to schedule earlier times to fly/travel/leave work than they would have had to for a later rehearsal time, resulting in inconvenience that ultimately wasn’t necessary since they weren’t in the Veranda as promised.
-- Commitments of pricing for alcohol made during planning were not reflected on the invoice, meaning we were charged hundreds of dollars more than discussed, including alcohol charges for 11 minors to whom alcohol couldn’t even be served.
-- There were multiple instances of poor or lack of communication by the staff on the wedding day that stressed the wedding party and family members (on what had been promised to be a stress-free day). Attitudes of the staff assigned to oversee the event ranged from rude to indifferent. Particularly disturbing was the carriage driver talking to the bride about the sex lives of previous brides he had driven, and later mocking a bride who had fallen off the carriage seat.
The general manager was contacted within a month of the wedding about the miscommunication, false promises, poor customer service, and misrepresentation of fees. After replying to confirm he received my email and would investigate, I never heard from him again. He has avoided my phone calls and not replied to my emails. I’m writing this review now because my efforts to address these issues with management have been ignored.
Based on our experience, we agree with another reviewer’s comment that Valle Vista is a wedding mill where volume is more important than customer satisfaction. I urge you to take a careful look and ask a lot of questions when considering Valle Vista as your wedding venue.
Sarah H
5.0
11/20/2017
Cannot say enough good things about this venue. Everything was absolutely perfect. Emma and Debbie were so fantastic and made sure we had everything we needed. Just incredible!
Danielle V
4.0
11/03/2017
I really enjoyed this Venue. It was beautiful and the people there were very nice. The only complaint I have is that there was a lack of communication with the vendor to myself tha...
t caused some last minute stress, but I wouldn’t have wanted to get married anywhere else. Loved it.
Response from Valle Vista Country Club on 11/03/2017
Hi! Thank you for the review- could you please elaborate on the lack of communication with...
the vendor? Thanks so much!
Awbrey B
5.0
10/16/2017
When I first looked at this venue I was nervous about the fact that I'd be sharing it with 4-6 other brides in a day. You don't even know other people exist! Taylor, who handled ou...
r rehearsal, and Polly, who was our day of coordinator, were both so awesome!! Polly was an absolute ANGEL and she made sure that the groom and I were actually fed, and that I got a chance to enjoy the bar - which I hadn't had much of a chance to do! I have to say a special thank you to the venue, as well, for accommodating some extra photography time for the perfect sunset lighting. The horse and carriage and bubble alley were beautiful, the gatzbys were awesome, my family had a BLAST, the food was delicious, and everything went off without a hitch. Thank you all SO MUCH, VV! <3
Michaela H
4.0
10/03/2017
Our wedding was a dream come true. My only negative on this experience is that Valle Vista is not very flexible on being able to set up or photography times. My aunt was doing a...
ll the flowers and they would not let her come in very early to do it all. I had all flower centerpieces.
Even though the room was not being used that day they still would not let her come in until a couple hours before to help set up my reception room. She was very stressed out and still had to go home and get ready to attend the wedding.
The photography time was frustrating because they only allow specific times for photography so I had to see my husband before the time I wanted to (which was right when I arrived). I knew this going in, but it was still a little frustrating. Also not being able to get ready there is a downfall. However Kristi was a wonderful coordinator and worked with me to make sure I got everything I wanted. She had the icicle lights put up early for me so the ceremony was beyond beautiful at night. She worked with me to alter the menu the way I wanted it and was always willing to make adjustments so that it was the perfect day(: I LOVED HER. Julianna (day of coordinator) was very helpful and made sure everyone was where they were supposed to be and helped make it a stress free day.
Response from Valle Vista Country Club on 10/03/2017
Thank you so much for the nice comments about our staff. They certainly have a passion for...
our brides. Regarding your other comments, because Valle Vista is a beautiful facility with very affordable pricing we are one of the most popular wedding venues in the state. I imagine one of the reasons you booked with Valle Vista is because of our pricing. One reason that we can keep our pricing low is because we use our facility very efficiently. That does mean we have to be a little more structured but the advantage is it saves you and all our customers money. As you can see from the majority of our reviews being organized and structured doesn't bother most of our couples at all. Thank you for the feedback and thank you for choosing Valle Vista!
Savannah S
5.0
9/04/2017
Wedding planning is the most stressful thing I've ever had to do in my life. As a bride there is so much to worry about when it comes to who to invite, what dresses to wear, and wh...
at colors to use. Trying to find time to prepare seems impossible, but once it was the week of our wedding, we were able to bring in our decor, bouquets, everything and know for certain everything is where it should be. We came the night before our wedding to have our rehearsal and got to see the reception room and everything was perfect. The day of the wedding everything ran so smoothly, and there was zero stress on me and my husband, just the expectation of a good time, and it was the best day I could have asked for.
Holly H
4.0
7/07/2017
We had an amazing ceremony and reception at Valle Vista! It was beautiful and the staff was extremely helpful! I was blown away by the food, hospitality, and service. I was a littl...
e surprised that they had many weddings back to back, but they made us feel special in our own way.
Sarah A
5.0
6/24/2017
Starting out, the 2 coordinators (Rosie and Donna) were rude and didn't want to help out at all. They don't care about your problems unless you want to spend more money. It was a g...
ood chunk of money, but it was totally worth it. The coordinator (Debbie) on the big day was amazing. She was super friendly and did everything she could to make sure your day was amazing. The ceremony area was beautiful and the area for the pictures was nice. There are swans in the pond and they pose for pictures. I did not like the shuttle ride to the picture area. There were not any windows and I got motion sick from the ride. Originally I would've given this place a 3, but Debbie made me change my mind.
Meghan C
5.0
6/20/2017
Valle Vista truly is the perfect venue. Every one said to expect something to go wrong on the day of the wedding, but nothing ever did. They are a wedding machine, and I had to wor...
ry about nothing. Everything can be provided in house. It is absolutely beautiful. I loved every minute of it. Would recommend VV again and again and again
Response from Valle Vista Country Club on 06/21/2017
We are so happy to hear that nothing went wrong & you loved every minute of it! Congrats!
Ashley C
5.0
5/25/2017
Ceremony is truly one of a kind at valle vista. Absolutely gorgeous, well prepared staff and no worries if it rains, snows,etc. Very reasonable, shuttle bus to drive around the gr...
ounds where there is a gazebo / swans for pictures.
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Valle Vista Country Club
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