My wife and I had our wedding at Vellano Estates on 12/09/2023. There were a lot of aspects of the planning and coordination of the wedding that stressed us out and made us upset.
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Our day-of coordinator would constantly interrupt us throughout the day to confirm details that were somehow incorrect on her end, and was overall quite rude to us. We tried to be as organized as we could in outlining and describing all of the details we wanted for our wedding, which had been communicated with the Vellano staff multiple times throughout the planning process (spreadsheets, descriptions, pictures, etc.). Yet our day-of coordinator would interrupt our photos or moments with our family and bridal party and ask about certain details that she somehow had incorrect. For example, we had communicated with the DJ and Vellano about the music for our ceremony but she somehow had those details wrong on her clipboard and we had to run one of our bridal party over to the DJ to correct it 5 minutes before the ceremony. Right before the reception, the coordinator wanted to confirm with me the order of the speeches, which I had told her that the DJ knows since he confirmed it with me and it was written in our timeline that we had shared with Vellano months prior. But she cut me off before I could say anything more saying that she was confirming it for the DJ. It just felt like we wasted so much time trying to be organized and make things easy for the venue to execute, only for them to get them wrong and interrupt us constantly throughout the day. During the rehearsal on the day before, it also felt like the coordinator was trying to get rid of us as soon as possible even though we wanted to rehearse the processional and grand entrance. We ended up rehearsing those on our own without the coordinator.
Part of the issue could have been the communication with the venue prior to the wedding day was almost always with a different person. Whenever we would e-mail Vellano or meet with them in-person, a different person would be corresponding with us. It felt like a lot of details or miscommunications happened because our wedding kept getting passed to different people. It would have been great to have just one person take care of us throughout the whole process so they could get to know us and remember all of our details. Our day-of coordinator was also only “assigned” to our wedding a week prior. It would have been great to have met her much earlier in the process so that we could discuss and confirm to minimize mishaps and stress on the wedding day.
Another weird aspect of the planning process is the Vellano would sometimes offer 10% discounts on enhancements for the wedding. We understand that they are a business and need to sell their services but we were not able to apply this discount on any prior enhancements we had purchased. We also got an e-mail about a 10% discount on any enhancements we would like to add just 2 days prior to the wedding. The timing and messaging of this was just very strange.
One part that made us quite upset was that our cake topper was destroyed at some point during the night. We spent a lot of money on the cake topper and it had a lot of sentimental value for us, so we were upset that it got destroyed. When we asked Vellano about it, they immediately blamed one of our guests. Even if one our guests knocked it over, we were expecting Vellano to take better care of the topper by putting it away after the cake cutting.
There was also a terrible smell in the groom’s suite throughout the entire wedding day. It smelled like rotten sewage in there which made it difficult to use the bathroom or the changing room. We were not warned about the smell at all from the Vellano staff and I had to ask them to do something about it before the rest of my groomsmen and family arrived. They ended up putting a couple candles in there, which did not really help much with the smell.
Some of our guests also mentioned that the placement of their seating was strange. We had made placecards for our guests and wanted to have them arranged in a certain order so that couples would sit next to each other. But some of our guests were saying that they were separated from their partners at the table and had to switch seats. We arranged the placecards in a stack with the correct order and instructed Vellano to maintain that order when placing the placecards around the table. We also provided a spreadsheet of all the names of the guests at each table in the correct order as well.
A lot of the venue itself looked like it had not been cleaned in a while. We have a lot of pictures where dirt and dust on ledges and other areas is visible.
We had also asked our coordinator to place our items for our guests to hold during the grand exit, but not all of our items were put out. We wanted our guests to hold these lanterns for the grand exit and placed all of the lanterns in their storage room for the coordinator to take out before the grand exit. But only some of the lanterns were put out and our bridal party had to find the rest of them to make sure all of our guests had a lantern.
The venue also has very poor cell phone reception and the wifi does not work great when there are a lot of guests. A lot of guests mentioned they had a really tough time contacting people or sending messages even when connected to the venue’s wifi.
We also had a bad experience with the florist for Vellano, Events by Floral Sensations. Events by FS mainly were responsible for making our centerpieces and ceremony floral as outlined in our package. They had promised us mockups of how the centerpieces were going to look like a couple months before the wedding, but they did not get us mockups until 3 weeks after they originally promised us. We asked for follow ups multiple times and each time they would tell us that the mockups were coming in a couple days, only for it to come 3 weeks later. We were disappointed with how the mockup looked and ended up purchasing upgraded centerpiece florals.
When we put down our initial deposit, Vellano sent us a binder to help us plan the wedding. But the binder was sent to the wrong address since we used one of our parent’s addresses as the billing address. When we asked if they could send us another binder to our home address, they told us to have our parents mail us the initial binder. We were a bit upset at this because we had just paid Vellano almost $13,000 and they were not willing to print and send us another binder.