Ok...so here's the deal. I really wish I could divide my review for the different services offered by the venue, but I can't so I will break down my feedback based on the different... elements.
Location/Setting/Event Space - 5/5 Honestly, I do not think there is a better, more flexible, modern, versatile event space in Atlanta. You will have AMAZING pictures based on the setting alone. The space is very versatile and can work for lots of different layouts. It has indoor space and outdoor space. The location is perfect for out of town guests. It's in the center of everything and attached to a hotel. I would absolutely book it again without a doubt despite my mixed reviews.
Lauren - 5/5 - Lauren is responsive and manages her events well. She is professional, flexible, and on her game. These are absolutely all of the things you want in a venue coordinator.
Bartending - 5/5 I received a lot of rave reviews about the bartenders who worked at our wedding from guests. Guests said they made fantastic drinks, were knowledgeable about rare drink orders, and were extremely fun.
Other Staff - 0/5 There were a number of other people who worked at the venue who were extremely rude and unprofessional. I was about as low key of a bride as they come, but even for me I was turned off by some of the things that happened. To give one example, when we showed up for the rehearsal I asked if Lauren was there when I arrived, and a man said "Why would you need Lauren for a rehearsal. Can't you do that yourself." And basically refused to go get Lauren for me. This same person was horrified the next day when he realized I was the bride because he apparently thought I was a wedding coordinator. He apologized profusely, but the experience left a bad taste in my mouth for the quality of service when I was spending so much money. Other issues included staffing turnover during planning, mediocre expensive food, paperwork getting lost, hotel reservation issues, it goes on and on, etc.