I would give a 0 star if I can.
Also, I am not talking about the makeup and hair artists here - I am sure they are great, according to all these reviews.
But the owners are TERRIBLE.
Tl;dr: My wedding got postponed and they charged extra and i...ncreased cost per person without telling me, and now not giving me back my security deposit
SO STAY AWAY FROM THIS VENDOR while there are so many better ones in NYC
I will just write the facts shortly.
1. My wedding got postponed from March 2021 to April 2022
2. All other vendors made the change without additional charge but VickyC5 did, of $200
3. And they came back with $40 increase in “Service Charge” and mentioned nothing else
4. I asked what this was, and asked if there is any other charge, just to make sure
5. They came back saying:
“Service charge is 20% of base contract price. We hope this clears things up for you. (Service charge will be fluctuated based on base amount) If it gets lower, would you ask this question?
That $100.00 offer will be void and null, because of wedding date changes.(it is clearly written on the contract, it will be $100.00 if the wedding is on Mar 2021) It will be $150.00 per person for H&M, for wedding in April 2022”
6. What does it mean “would you ask this question?” Can I not ask a question as a customer?
7. Had I not ask this question for $100 offer, they would’ve ripped off another $400 since I have 6 additional bridesmaids and 2 mothers
8. With this rudeness and lie, their apology was not sincere at all. So I decided that I cannot trust these people on the day I am supposed to be the happiest, and canceled the service and asked for refund for security deposit
9. It was non-refundable when I signed the contract, but they first broke the contract by asking $200 extra and $50 extra per person so I am demanding my deposit back
Just stay away from these horrible people for your sake.
Also for all couples who are postponed like us, hope everything goes well with you all!