Viero Bridal Miami

pleasant and appeared knowledgeable. We ordered my daughter’s wedding dress the first week of January 2024 for her wedding in late December 2024. At that time, we requested a lace sample to choose a fabric for a bolero to top her dress. The next few months my inquiries about the fabric swatches were met with complete silence. Phone calls, phone messages, emails were mostly ignored. We even messaged on Instagram since we saw that their Instagram page was active with frequent postings and still no response. Over the course of the next seven months I was stonewalled, receiving no response to multiple emails, phone calls and messages. I resorted to emailing a info@vieroweddingdresses.com a general corporate email, with no response from them either. In that email I included the lengthy email thread evidencing my attempts to communicate with the Miami store. I believe this message elicited a response from the Miami store. Tania wrote back with apologies and excuses. Twice I heard the lace samples were shipped but they never came. A “logistics department” became involved and still nothing. Met with more avoidance, In July I called the Viero Bridal store in Chicago where a very nice lady helped me, and I believe she got in touch with someone from the Miami store. It was then that I received an email and was told that the Miami store manager, Viktoriia, would be handling our order going forward. In August, we went for a fitting of the dress and the dress DID NOT CLOSE! There was a four-inch gap! My daughter is a size 6, athletic, and does not fluctuate in weight. This was extremely upsetting but we were assured that they could add fabric. How could this happen when measurements had been taken back in January?! The notion of adding fabric to a dress that had been ordered to her measurement was disheartening. And, of course, Still no lace samples for the bolero. We also learned at this time that Viktoriia, the manager, was no longer working at Viero. We waited a few more weeks for the lace samples and, again, heard more excuses.  At this point we considered purchasing another dress but, we had already invested 50% of the cost of the dress! By mid-September, with the wedding three months away and repeated excuses, we decided to take the dress as-is and cancel the bolero. We were fortunate to find an experienced seamstress in Miami that made the necessary alterations without adding fabric. We ordered a bolero from a reputable bridal boutique in Coral Gables. I have never been treated with such disrespect. The fact that we could not see fabric samples to order a part of the dress was disappointing but what was way WORSE was being completely ignored. I cannot fathom any business that just DOES NOT respond to a customer and not just once or twice, but repeated calls, text messages, emails, IB posts! We had already invested 50% of the cost of the dress!  We felt helpless! We felt frustrated!  I advise against doing any business with Viero Bridal!