We used Viking for our wedding guest transportation and unfortunately had a frustrating experience on the planning and coordination side. While the pricing was good and the drivers... on the day were professional and did their job, communication leading up to the event was very difficult.
We worked with Kirtley and found it hard to get timely responses, often needing to follow up multiple times for the contract and basic logistics. Coordinating the timeline for multiple pickup locations was also confusing, and the information provided at times lacked clarity or had inconsistencies, including overlapping pickup times.
In the end, we had limited ability to adjust or refine the plan despite trying to communicate our original ideas. On the wedding day, everything with the drivers themselves was fine, though they did arrive earlier than expected before the venue was ready for guests. Overall, the transportation worked, but the planning experience was more stressful than it should have been.