The trolley was one of the things I was so excited about for our wedding. I had been in the trolley for other weddings I have been in so we knew to bring an IPOD dock, but unfortunately we did not have the best experience. I don’t want to ste...er brides away as our bad experience was not because of the trolley, but because of the trolley driver. Everything on the trolley was great until we got to our final destination. As we were unloading the trolley it was my turn to get off and the trolley the driver was nowhere to be found. Because of this I had to get off the last step by myself, resulting in me tripping on my dress and falling onto the ground. Luckily I put my arms out to help stop my fall, which I think prevented me from seriously getting hurt. Once I got up I lifted up my dress and my whole entire right knee had been cut, getting blood on my dress and putting me in excruciating pain. Of course I would have thought that the driver would have come to my assistance to help me, but he was still nowhere to be found. Before we knew it the trolley was gone. It seemed to us that driver knew he was in the wrong and wanted to make a getaway before someone got really mad at him. After returning back from our honeymoon, I reached out to Viking Tours. I informed Kirtley of the incident and how I was very upset. Kirtley was very apologetic and said she was going to speak with the owners and review our file. The company was able to work something out with us and thanked me for informing them about the incident. Kirtley reassured me that as a company it is policy that the driver is to stay by the trolley until all members of the bridal party are off, especially the bride. The owners plan to review their company polices with the drivers before every single wedding they have. Although it was not a fun experience for me, I would say if you plan to use a trolley through Viking Tours make sure someone is at the door before getting off.