The property is beautiful, and I always felt the staff were working hard for us. Unfortunately, during our planning period (9 months) there was a lot of turnover that left me nervo...us leading up to the wedding and feeling like things were changing frequently/not consistent. We met with person A when picking the venue. Loved her. After signing and putting down the 1st payment found out it was person B who would actually be working with us. Person B was fine, and this is partially my fault for not asking, but I would have loved for this to be clearer. However, the communication between these two (and throughout the process) was lackluster. Key details needed to be repeated to every person involved to keep straight, and some of our questions took longer than I would have liked to get sorted out. For example, we asked if we could use the chairs from the main building in the reception area--this took over a month to get an answer after some reminding on my part. They did let us use those chairs and at no extra cost, partially due to the miscommunications and wait. Many small things like this occured, but they added up and I had some extra nerves about it before and on the wedding day.
Anyways, person B ended up leaving Villa Antonio and we were back to person A....then they hired person C who may or may not be our main contact on the big day. They did well in training and took over well so they were our main person. Then on the weekend of our wedding person C had a family emergency (I 100% get that those happen and changes are expected and appropriate) but then we had person D as our go-to on the big day. We had only met this person once or twice in passing, so it was a bit stressful. He was great, all things considered. Of note, we were a Sunday wedding, the 3rd of a 3 wedding weekend. We appreciated the Sunday discount, but also felt like we got what we paid for and like the 3rd wedding of the weekend, not our own special day.
When we arrived to set up the morning of, no one there knew what they needed to open for us or when. The guys were nice though, opened the reception area we needed opened quickly and the suites for us much earlier than in the contract. I didn't love that we paid the fee to be the only event that day and then they wanted us to pay more for use of the suites more than a few hours before the start, so we were only supposed to have access 2-3 hrs before the ceremony. The bridal suite had been cleared but not cleaned well from the night before, and the fridge was not stocked with beverages as promised. No one came in later and acknowledged or apologized for this or restocked. We were too busy with getting ready and other details to complain--I do believe if I would have called our contact, person D who I really didn't know, he would have worked hard to make it right. We just honestly didn't have time to complain and didn't know him at all to really feel comfortable.
The wedding and reception went well and person D worked so hard for us. Of note, did not love the food. Villa Antonio required we go with Orlando's. Lukewarm chicken not at all like the tasting. Take pics and bring a meat thermometer.
After the wedding there was more confusion. I had greenery on a arbor we brought. The greenery was to be taken down by Villa (they graciously offered) that night and sent with us but they were not. They were left up the whole next day and got rained on. They would have been thrown out if I didn't call.