Our wedding took place October of 2023, it’s now 2025 and our feelings remain the same. Villa Olivia could have been the perfect place to host our wedding. I wish my expirence coul...d have been as great as others on here, but somewhere it all went wrong.
The setting is beautiful, and the wait staff on the day of our event was wonderful. Food and drink was amazing. The experience was overshadowed by Lisa—the event coordinator—whose attitude, behavior, and lack of professionalism were jaw-dropping.
From day one, Lisa was rude, dismissive, and nearly impossible to communicate with. She dodged phone calls, delayed responses, and acted inconvenienced by any question we asked—even though we were simply seeking clarity on venue rules, not asking her to plan our wedding.
Behind our backs, she called us “high maintenance” to vendors—vendors who, unbeknownst to her, were also our friends. She minimized the importance of our wedding with comments like “it’s only 60 people,” as if our closest family and friends didn’t warrant effort or kindness.
She falsely claimed our dogs could be part of the outdoor ceremony—then reversed her stance just a month before the wedding. When we challenged it, citing photo evidence of other weddings with dogs, the venue finally allowed it. That alone nearly derailed the entire reason we booked here in the first place. Staff later told us, she simply doesn’t like pets.
On our wedding day, Lisa didn’t greet us or our guests. She walked around with a sour expression, and when my mother asked for water, Lisa snapped, “I’m not a bartender,” and stormed off.
We later learned from staff that she had been bad-mouthing us to management for weeks. This appears to be her strategy: discredit clients first so she can’t be held accountable later.
After the wedding, we were finally directed to Bobby, who apologized and said we could coordinate future events through him to avoid Lisa. Unfortunately, we had no idea this was an option until the day-of staff encouraged us to speak up.
To the owners of Villa Olivia: you have a stunning venue and an amazing waitstaff—but one person is actively sabotaging your business. An Event Sales Coordinator should bring calm, joy, and professionalism to one of life’s biggest moments—not dread, tension, and damage control.
Though Bobby offered a solution, I won’t be returning. I refuse to support a business where the face of the event experience is someone so hostile, unkind, and unfit for the role.
Lisa, you defiled our sacred day and that is unforgivable.