Villa Siena

experience did not meet expectations, as providing a welcoming and professional environment is very important to us. We would like to respectfully provide a bit of context, not as an excuse, but as part of understanding how your visit may have unfolded. Your group arrived later than the scheduled appointment time, and the initial guest count of 275 mentioned exceeded what we currently advertise and are able to accommodate. Additionally, several questions regarding outside catering, outside florist, and outside DJ services did not align with the guidelines and sample information that had been shared prior to your tour. While none of these factors justify a negative or unwelcoming impression, they may have contributed to some misalignment during the visit, and for that, we sincerely apologize. Our goal is always to communicate clearly and ensure each guest feels respected and supported. While we understand this was disappointing, our goal is always to be upfront so couples can move forward with a venue that fully supports their vision. We appreciate your feedback and will use it as an opportunity to improve our communication and service. We also understand that every event has unique needs, and we truly hope you find a venue that is the perfect fit for your vision. Wishing you all the best in your planning process.

re truly honored that you chose Villa Siena to celebrate such a meaningful day, and we’re delighted to hear that your wedding was magical and that your guests continue to remember the beauty of the venue, the food, and the overall experience. We’re especially happy to hear your kind words about Katie and our catering team. It means a great deal to us to know that her support during the final planning stages and on your wedding day helped everything come together so beautifully. We also appreciate you sharing your feedback regarding the coordinator assignment. We’d like to clarify for future couples that our contract specifies that the on-site, day-of coordinator is assigned at the time of the layout meeting, which typically takes place approximately 30–60 days prior to the wedding. While Villa Siena does not experience high staff turnover, there are occasional scheduling adjustments that may require reassignment. We understand that continuity is important during the planning process and appreciate your patience navigating those changes. Regarding pricing expectations, we value transparency very highly. To our knowledge, Villa Siena is one of the few venues that provides a detailed quote upfront that includes tax, gratuity, and all items outlined in the contract. Any optional additions are charged at the rates published in our marketing materials, but we understand how unexpected fees—especially close to the wedding date—can feel frustrating, and we appreciate you sharing that perspective with us. Despite those challenges, we’re grateful that your overall experience was such a positive one and that you were able to create beautiful memories with your loved ones here. Thank you again for trusting Villa Siena with your special day and for recommending us to future couples. We wish you a lifetime filled with love, joy, and happiness.

rate such an important day. We are truly glad to hear that you overall enjoyed your wedding and found the venue beautiful, and we appreciate your kind words about Jenna and Paige. We are very sorry for the moments that did not meet expectations. While weddings are complex events with many moving parts, our goal is always to provide a smooth, safe, and memorable experience for our couples and their guests. Regarding your specific concerns, we would like to clarify a few items while also acknowledging where improvements were needed. The request to serve nuts on the side was communicated verbally (not in writing) during one of the electronic appointments and was executed on event day. It was only on the day of the event that it was communicated that this request was due to a severe allergy of 2 of the guests. The provided time limited the catering team’s ability to fully modify the plated salads; however, guest safety is always taken seriously, and we are thankful no allergic reactions occurred. We have since reinforced communication protocols regarding late-stage dietary requests. For safety reasons, champagne towers as well as alcohol service in bridal and groom suites are not permitted at Villa Siena. All alcohol must be served by our insured liquor service in designated areas. Your Villa Siena coordinator had agreed that the post ceremony champagne would be included in bar hours, and a bartender would be available to pass out the flutes. The agreement was that you would provide the champagne and the flutes. The champagne arrived at the rehearsal on the day before as agreed and was stored in the fridge. Unfortunately, the flutes arrived at Villa Siena on wedding day at the ceremony start time and were boxed and not assembled. Your coordinator did not have time to assemble the flutes and get them displayed in time, which is why they were not out during cocktail hour. The bartenders did have the client provided champagne available at the bar during cocktail hour and reception for those who wanted it. We regret any confusion or miscommunication around these policies and are reviewing how they are communicated during planning. We apologize for any inconvenience related to personal items that were not immediately returned after the event and are glad everything was recovered the following day. Chair counts are carefully planned with a buffer to accommodate guest movement and reserved seating, and our team remains available to adjust setups as needed prior to ceremonies. We also apologize for the lapse in cocktail hour music and have implemented updated procedures to ensure playlists are properly started and monitored when requested. We appreciated the opportunity to speak with you directly after the event and to address your concerns at that time. Your feedback has helped us make additional improvements, and we wish you both all the best as you begin this next chapter together. Thank you again for celebrating at Villa Siena.

erything you had imagined! It was such a pleasure to work with you! Congratulations again to you and Bret!

absolutely everything you could have hoped for! It was a pleasure serving you and your wonderful families. Cheers to a very happy ever after!

everything you had imagined! It was such a pleasure to work with you! Congratulations again!

uch a special day. We are so happy that you were pleased with your experience and have many many years of love and happiness in your future!

pier couple to have the pleasure of serving. Thank you for choosing Villa Siena and cheers to many many years of looking back on wedding day with smiles and love!

everything you had imagined! It was such a pleasure to work with you! Congratulations again!

ou and your sweet family. We are so glad this special day is filled with beautiful memories that will last a lifetime. Cheers to you!

start to finish was nothing short of exceptional. We are so happy for your happily ever after to start here. Congratulations on a beautiful day and thank you for choosing us :)

start to finish was nothing short of exceptional. We are so happy for your happily ever after to start here. Congratulations on a beautiful day and thank you for choosing us :)

rom start to finish was nothing short of exceptional. We are so happy for your happily ever after to start here. Congratulations on a beautiful day and thank you for choosing us :)

ou and Christopher! It was a beautiful wedding and the best day! Thank you again for your kind words. We're thrilled for you!

much and we are so happy to be a small part of those happy memories you will cherish forever. Congratulations on such a beautiful day for beautiful people!!

rdinator team was to make your special day so memorable :) Congratulations on your beautiful marriage!

o special and everything you'd imagined it would be! Thank you for letting us be a part of it. Cheers to happily every after!

you and your wonderful families for your special day. We wish you the happiest ever after!

e with us. Congrats on your happily ever after!!

r your kind words. You were a pleasure to work with too and we love that you get to walk away with so many happy memories!

ful family at our venue. It's so nice to know how stress-free and positive your experience was with our group of talented professionals. Congrats on your marriage and we wish you many many years of love and happiness!

d Kerri! I hope your big day was everything you dreamed of!

a and are so happy that it was everything you wanted! Wishing you and Joshua a lifetime of love and happiness!

r wedding, it was such a wonderful evening! I wish you and Karlton a lifetime of happiness!

two and host your special day here at Villa Siena! Sending our very best!

l experience with both our team and some of our preferred vendors – it was a truly beautiful event! Congratulations again!

joy to be apart of it! Congratulations to you both!

ar your experience was nothing less than extraordinary. We wish you many many years of love and happiness together!

ou and Kim!

f your beautiful day! Congratulations!