About 3 weeks before my 10/18 wedding, I contacted Alex to assist with week-of coordination. I had a very small wedding (40 people)- so I did not need a planner, but I did need help with the rehearsal, pre-ceremony set up and direction, ceremon...y direction, and reception set up.
Alex was unavailable to coordinate our wedding, but offered to send an associate planner instead- Amber, who had plenty of experience to coordinate the wedding.
However, about 3 days before the wedding, Alex emailed me Amber had to go out of town for a family emergency, but she was going to send two assistant planners to coordinate the wedding in Amber's place. Kaydee was the main coordinator for my wedding. Alex failed to tell me that my wedding would be Kaydee's first- if I had known this before the wedding I wouldn't have agreed to hire Vision in White.
On the day of the rehearsal, Kaydee seemed very quiet and uncomfortable. She never introduced herself to my family or the wedding party, and she never took charge of the rehearsal. Thankfully, my maid of honor stepped up to the plate and took control of the rehearsal. I texted Alex that night that I was uncomfortable with Kaydee's skills, but Alex assured me that rehearsals are always crazy, and the next day would be perfect.
On the day of the wedding, there was absolutely no contact made with Kaydee until about 15 minutes before the ceremony, so I assumed that the site was set up and everything was ready to go. Unfortunately, decorations were not set up properly, and the guests were wandering everywhere with no direction. One of the most important things to me was my timing down the aisle to my song, and Kaydee never cued me- so the quartet had to play the processional song twice. Sadly, I will never get that moment back.
Our reception was a cocktail hour and dinner at the Watermark restaurant, so most of the set-up was done by the restaurant staff. However, I had place cards made by our calligrapher with all the guests names for their place settings at the reception. I'm not sure if Kaydee couldn't read the calligraphy, but she took about half the place cards and wrote the names she thought she was missing on the back of the cards- so half the place cards were in beautiful calligraphy and half the place cards were in marker that looked like a 5 year old wrote it. I can only imagine how offended the guests were that saw their names written in marker, not to mention the money wasted on the cards and calligraphy.
I'm sure every coordinator knows that the most important thing about a wedding is keeping a solid timeline. While Kaydee was panicking and making place cards with markers- the cocktail hour was running over by 75 minutes- meaning that the final bill was over TWICE what we were expecting.
Not only was Kaydee unprepared, disorganized and frazzled, Kaydee ended up making several EXTREMELY expensive mistakes, and I lost moments at my wedding that I will never be able to get back. Alex did give me a full refund for the cost of the coordination, but in my opinion we should have been compensated for more of our losses due to Kaydees incompetence. Hopefully they will learn from Kaydees mistakes and other brides don't lose moments and money like I did.
I wanted to share my honest experience, and unfortunately, because of all this I cannot recommend Vision in White. I also ultimately decided I could not, in good conscience, give a good review.