The planning process was great when we began and Marc mentioned several details we had not even considered. The initial impression from the meeting was incredibly positive and we looked forward to working with Marc. Leading up to our weddin...g, we had a few phone calls to make sure everything was sorted and even had a planning meeting by phone to work out details.
Marc gave us the option of creating the timeline for the evening or have him create one and then coordinate with the caterer. Since I was going into a busy period at work before the wedding, I was happy to have him coordinate with our caterer. However, this wasn't done, and at the last minute, our caterer had to create the timeline. Yet, Marc didn't seem happy about the timeline our caterer created but didn't take steps to remedy the situation and just seemed annoyed.
The night of the wedding, Marc was pleasant but also short with us if we were not sticking exactly to the schedule. While I understand the need to stay on schedule, the groom and I felt we were being pushed to the next thing quickly. We received a little attitude from Marc for trying to take a moment here and there for ourselves or to meet with guests. It would have been nice to not feel like we were being told off for not keeping to the schedule. Additionally, we specifically asked Marc not to use the term "single ladies" (nor play the eponymous song) when preparing for the bouquet toss. He did not play the song, but did repeatedly refer to our guests as "single ladies". Minor point, but worth noting.
We heard immense positive feedback from our guests about the music set prepared by Marc. They all commented that he played the right music at the right time, and was incredibly skilled at getting people on to the dance floor. We are incredibly grateful that Marc was able to leave such a positive impact on them! Marc was also able to include one of the Arabic songs we wanted for the evening, which added a nice touch for my heritage. Also, it was nice that Marc was able to sua sponte give us an option to fade out our father/daughter and mother/son dances (at our queue on the dance floor), since we realized late that they both ran long.
Overall, Marc was great, professional, and full of ideas, but our treatment was slightly disappointing. Thankfully, the guests did not notice and only had positive things to say.