Bridesmaid Dresses, Flower Girl Dresses, Wedding Dresses, Dresses, Fashion
I was nervous because of the not so great reviews. However, the staff was great. As a younger bride I loved having the opinions of a younger staff. It was great to hear feedback that was relevant to my bridesmaids. I would definitely recommend working with them! As soon as I choose a color I will be ordering my dresses with them. I liked the intimate setting of the showroom. It was great to know their focus was completely on me.
I made an appointment over the phone, and when I showed up, no one was there. They finally arrived a half hour late and said that they were closed for an event (despite the fact that their voicemail and website stated that they were open). Instead of apologizing for the confusion, they had the nerve to claim that I never had an appointment because it was not logged in to their system. And instead of offering to accommodate myself and my bridesmaids, they blamed us for their mistake and shooed us away. After I expressed my disappointment in their unprofessional behavior, they literally giggled as I walked away. Naturally the girl I spoke to over the phone was not going to own up to her mistake. This place is run by unprofessional twenty-something girls who apparently cannot be trusted to keep appointments straight, let alone coordinate bridesmaid orders or plan a wedding.
Had a great experience for bridesmaid dresses with Megan! They’re super helpful and knowledgeable and very organized, not to mention so nice! I knew exactly what dress I wanted but they have tons of options and it’s great to go in and have the salon all to yourself during your appointment time. Would definitely recommend!
Three of my bridesmaids purchased their Amsale dresses from The Wedding Library after trying on dresses there. We had a good experience as they had almost all the different styles of Amsale dresses to try on (unlike other bridesmaid dress salons in the city). The girls were nice and helpful and double-checked with me before placing any of the orders. My only complaint is that two of the dresses were definitely a bit big, requiring alterations, which made me think the measurements were a bit off. But overall it was a good experience.
HORRIBLE EXPERIENCE ! They ordered the wrong bridesmaid dress had the audacity to blame the bride. The owner is claiming that we ( bridesmaids ) came in and approved the dress which we never did. The bride had been e-mailing back and forth with Ashley & Kiera about the style name of the dress and yet they still messed it up. Word to wise STAY AWAY FROM THIS PLACE !!!!
I had a great experience buying my bridesmaid dresses from the Wedding Library. I worked with Ashley to chose our Nouvelle Amsale gowns for my six bridesmaids and she was very helpful every step of the way. The store had a great selection and they sent multiple color swatches for the new season colors that were not yet in stock. The dresses arrived when promised and they were nicely packaged and labelled. I'd highly recommend the Wedding Library for any bride looking for quality dresses and excellent service!
DO NOT USE WEDDING LIBRARY PLANNING SERVICES. By far the biggest waste of money, time and effort dealing with Claudia and her staff.
Satisfied with my experienceReviewed on 8/17/2015
Satisfied with my experience
Non-responsive, absolutely TERRIBLE customer service, filthy dresses to try on, no flexibility, and very shady with signing a "contract" indicating no exchanges or returns. Three girls in the wedding party received dresses 3+ sizes too large. The store and dresses were dirty. I called and emailed multiple times to see if I could exchange or re-order the dress in my correct size and it took a month to get an answer. I'm in my 20s living in NYC and will be telling everyone I know to shop elsewhere. I plan on contacting Amsale (which has gorgeous dresses) to warn them of the horrible service The Wedding Library is doing to their gowns. A $300 gown that now requires nearly $200 in alterations! Don't bring your bridesmaids here!
Beautiful Dresses!Reviewed on 2/09/2014 Monica M
If you are interested in Amsale dresses, they have the full collection! There are so many great styles to choose from. The new color Bellini is gorgeous. The girls here are so helpful - they clip the dresses if they don't fit right, take measurements, and write everything down for you.
Amazing Service!!Reviewed on 2/01/2014
The Wedding Library is the perfect place to find everything for your special day-beautiful stationery, wide selection of bridesmaids dresses and a wonderful planning team. Check out their beautiful website for information and pictures!
One stop shopReviewed on 1/31/2014
I was married in the fall and went to The Wedding Library for all of my needs. I couldn't have enjoyed my day without the day of planning they offer. Victoria in the stationery department was so knowledgable and helped me create the invitations, save the dates and programs exactly as we imagined them. And then we got all 12 of my bridesmaids dresses there. The staff is so welcoming and knowledgable, I'm sending all of my girlfriends there!
great companyReviewed on 1/13/2014 Rebecca L
The Wedding Library has a very large variety of bridesmaids dresses as well as beautiful stationery to choose from. There is something for for each bride to fall in love with.
Terrible Customer ServiceReviewed on 2/15/2011 Jennifer S
Do your bridesmaids a favor and go elsewhere. The staff does not know how to take measurements and they refuse to help rectify their mistakes. Long story short, I'm paying the cost of the dress to have it remade because of their ineptitude. Take a pass on The Wedding Library.
Parent of bride/groomReviewed on 11/12/2010 renee b
This company offers wedding related services under one roof, including invitations. Major disappointment when staffer in charge of ordering invites disappeared (as it turns out she was fired)and owner pretended not to know the reasons for her sudden departure. Order placement was delayed, since there was no one to deal with on a consistent basis. The owner was impossible to deal with, threatening to prevent our order from being processed unless we paid the remaining balance in full, well before the order was even available for pick up. It was difficult to get an itemized bill, and we subsequently discovered that we had been overcharged. Follow up emails to the owner were ignored. Brides beware!!
Review for The Wedding LibraryReviewed on 5/10/2010 Katy C
Claudia Hanlin is a godsend to any bride!!! She gracefully and skillfully handled my last minute requests to print a program and buy fake pashmina scarves to have on hand for guests who were cold since our ceremony was outdoors in the late afternoon on a chilly October day. Also she had great referrals.