Wedding Photographer Guy

so I do take this very seriously and I truly wish we could've shared a different experience. This is very unfortunate and I'm not entirely certain what to say, as I'm not keen on a dispute. We did share a lot of back-and-forth since the wedding, and it is regrettable that we couldn't find a resolution. Regarding response times, I do have two separate photography businesses and I am very busy, but I do state on my site and tell all my wedding couples they are welcome to call my personal phone anytime. Still, I can understand the frustration and wish our correspondence would've been smoother. I do not recall you mentioning 5 specific photos, and I'm not sure why I would take an image and not deliver it. I'm not sure what you're referring to. With image quality, I had many other couples in the very near timeframe surrounding your wedding who have printed their images or simply haven't reported any issue. I tried to ask questions or resolve the issue, but you only recently told me the image file size and previously stated you might even just throw away the flash drive because you don't want it. My site and my pricing sheet state how many images I provide, if that fell short of expectations, I'm sorry, but I thought we got some really great images. I don't deliver 60-80 images per hour. All of my images are culled and edited and a huge portion of the time you had me at the venue everyone was preparing or in pajamas. I did mention possibly outsourcing images, but I did edit your images myself. I make time at every wedding to do any important group images and I did ask many, many times if we had taken every important group or single portrait. The dynamic of your family is not something I'm familiar with, and when people are not in the location they are supposed to be or things are jumbled around as they were, it does get a bit wild. While I've never experienced missing a shot like that in 150 weddings, your wedding, unfortunately, taught me that it may be beneficial to have a checklist to avoid missing a moment in chaotic times such as that. I can not recall where your mother was during the family pictures, and I do regret not capturing that image. I captured all of the images with Travis and his family because they were either present during the allotted group portrait time or made themselves available when I was roaming the grounds looking for groups. My responses in our private discussions have been thorough, not brief and without care, as it seems in your review, I just want to make that known. I offered to help resolve the printing issue, and for a while, I was confused because it seemed your issue was that your image was being cropped poorly due to canvas wrapping and losing the top of a building or feet. I also offered any kind of reshoot since you stated you were dissatisfied and you said you were going to hire someone else for $1500. I did attempt to offer assistance based on information provided or even additional images, but I really felt like what you were aiming for was a refund, as you told me you wanted to throw the images away and hire someone else. I truly have never received a response like yours, and so this has been nothing short of a learning lesson. I still wish I could do something to assist you, but you've been unwilling to accept anything I can offer you. I am sorry we've found ourselves in dispute, this is truly a situation I hoped to never experience. I love my clients and I really enjoyed capturing memories for you. I feel horrible knowing you believe the images are tainted and I aim to learn from our experience so that I can grow my business in a positive direction.