I paid a 50% deposit of $189.99 in FEBRUARY 2023 for the Use Your Own Cam equipment bundle. Our wedding was planned for APRIL 2024.
In JULY 2023, the very difficult decision was made to cancel the wedding. I reached out to their customer servi...ce to cancel service and request a refund. This is the robotic, cookie cutter response I received:
“I'm so sorry to hear that. Unfortunately, per the terms of service, we are unable to provide refunds. You can use it in the future, for a different event, or gift it to someone.“
I am providing MORE THAN 8 MONTHS’ NOTICE, which is more than a reasonable amount of time to find a replacement customer to take up the reserved slot. Like an idiot, I paid extra to use some of their equipment (selfie stick, wireless mic, tripod), but NO SERVICE OR EQUIPMENT HAS BEEN UTILIZED DURING THE ENTIRE DURATION OF THE CONTRACT.
While I understand the importance of adhering to terms of service, I also believe that exceptional circumstances warrant flexibility and understanding. It is disheartening to encounter such a lack of responsiveness and empathy during what has been an incredibly challenging time.
I requested another review of my case and a full refund of my deposit as the services were not utilized at all, but the company has ignored me for almost a week just to keep $189.99 for nothing. While that amount is insignificant to them, it makes a huge difference for us, considering how tight finances are after several large, unexpected medical expenses that we are now drowning in.
I am hoping that my review will save someone else, a heartache of working with such a heartless company.
The Use Your Own camera equipment bundle includes:
• Unlimited photos/videos via the WeddingMix app
• Rental for 3 days usage of selfie stick, wireless microphone and tripod mount (so you can attach 1 GoPro to your own tripod)
• short highlight video to share on social media
• Up to 10 minute feature video on DVD (you'll pick your favorite scenes in our online storyboard)
• HD online gallery to share feature video and all uploaded photos & videos
• Up to 50 photos included in feature video
• 12 month media storage on our server (from your wedding day)
• Upload link so guests can upload via computer
• All the raw footage/photos