Karen is extremely nice and appeared to be easy to work with. She did my sister's wedding and it turned out lovely doing precisely what was requested and more. We did have completely different seasons for our wedding so that could have had a li...ttle bit to do with it. One day before the rehearsal dinner that she was providing flowers for we receive a TEXT that all of our flowers had been back ordered. Long story short, we have no idea where our flowers came from but it wasn't what we hoped for. There were specific flowers we asked for that were used in almost every arrangement. The ceremony was a little better but everything we planned was not half the size we had envisioned or discussed. The flowers were late for the rehearsal decorating and almost late for pictures the day of the wedding. Not sure if it was the weather that through everything for a loop, but we expected to get what we paid for. And we did not.