I hired Kasey a few months before my wedding. A friend of mine advised she was working with Kasey for her upcoming wedding and suggested I give her a try. I had already taken care of the planning and accommodations, but a “day of coordinator” w...
as required by my venue.
I met with Kasey once before going to the venue and we went over the vision I had for my wedding. She assured me that she and her assistant would be able to take care of setting everything up and I wouldn’t have to worry about anything. We had two walk-throughs of the venue. Both times I went over my concerns and she assured me she’d take care of it.
Unfortunately, that wasn’t the case. Starting with the rehearsal at the venue the night before my wedding, through the entire wedding day, none of the assurance Kasey promised had been delivered. It was becoming clear at that point that she was in over her head with a wedding and venue of this magnitude.
Her attitude and demeanor at my rehearsal was very passive and condescending whenever a suggestion was given or questions were asked. Our pastor had to step in and coordinate the details for the ceremony which should have been done by Kasey.
Being attentive to my needs and the guest’s needs, communicating clearly with me and the venue employees, and making the requests of the paying bride and groom a top priority were not Kasey’s strong points.
On the day of the wedding, Kasey and her assistant didn’t fully complete the décor set up for the ceremony, cocktail hour, or reception. Myself, my mother and 4 relatives who were supposed to just be guests at the wedding, had to step in and help set up to finish everything on time.
Doors to the reception area were unlocked, allowing guests to see me before the ceremony and ruin a special “first look” moment between my father and I. It was discussed with Kasey that she would keep these doors locked, as well as the reception area doors & cake area, which were also unlocked and allowed guests in prematurely and made the day very hard to keep on schedule.
We received and additional bill for $550, three days after the wedding due to Kasey’s lack of willingness and communication. When the venue employee advised her that the confetti we used in place of rose petals during the ceremony needed to be cleaned up, she told the venue coordinator “it was too much for her to pick up”, and therefore it didn’t get done. Rather than advising me so that we could make accommodations to have it cleaned, I’m now left with a bill.
The worst part out of all of this is that after writing her a respectful email explaining how the day went and how I don’t believe she fulfilled her description as my coordinator her response was very passive and unapologetic writing: “I am so sorry you feel this way about working together. I wish you all the best!” As if everything that happened was just my opinion rather than factual. I can’t speak for how she is as a coordinator for a smaller venue or “styled shoot” as displayed on her business page but I know for a fact that Howey Mansion and any other weddings on a larger scale are way too much for her to handle.