Well Spun Weddings

ved a beautiful video, which gave us confidence in booking them. Unfortunately, our experience was completely different. While our wedding day itself went smoothly, the issues began during the post-production process. Communication was extremely difficult. I reached out to the owner (who edits the highlight and documentary videos) five separate times between four days after our wedding and roughly one month later, and received no response. After those attempts, I contacted our pre-production manager regarding the communication concerns. She told us she would reach out to Jon and have him call us. He never did. When we followed up again, we learned she had left the company. She still attempted to contact Jon through his personal number regarding our concerns, but we never received a call or any communication from him. The company's phone number also did not work for us to talk with them. As the 90-day delivery timeline approached with no contact, I sent an email stating that we would move forward with small claims court if we did not receive communication or our video before the deadline. Approximately 30 minutes after sending that email, Jon sent our highlight video. There was no acknowledgment of the many previous emails or attempts to contact him. A month later, we reached out again with questions about the timeline for the full documentary video and concerns about the lack of communication. We received no response. We formally requested that the full video be completed by 1/30. There was no response and no video delivered by that date. At one point, we even attempted to schedule a phone call under a different name just to try to reach him, but he never followed through with the call. Jon eventually sent the documentary-style wedding video on 2/2 at 8:30 PM, and even spelled my name incorrectly in the communication. Unfortunately, the video itself was extremely disappointing. It consisted largely of random clips pieced together, included shaky footage, and was missing important moments from the day such as my first look with my dad, dancing during the reception, and all of the getting-ready moments. Watching it was incredibly upsetting, especially after months of trying to communicate and simply receive updates about something so meaningful. We expressed our concerns and asked if the video could be redone due to the choppiness, missing moments, and overall quality. We were told edits were not included in our contract. Ultimately, we requested that all of the raw footage be sent to us on a hard drive so we could try to find another videographer to assemble a wedding video that reflects the memories from our day. This entire process involved months of unanswered communication, extreme difficulty reaching the videographer, and a final product that did not reflect the level of quality presented in the company’s portfolio or the video created for our family members in 2020. Based on our experience, I would strongly encourage couples to carefully consider these factors when deciding whether to book this company.

o emails or phone calls. We are looking into small claims court to get a refund. DO NOT use this company.

owed up 3 times since with no response. Payment was processed, but the final package has not been received.

en met with radio silence. Our videographer was an important vendor for us to have, and we were so excited to see a video of our wedding day. At this point I doubt we will even have something by our 1-year anniversary. I'm hoping this review gets through so I can get our wedding video that we paid for. I'm really at a loss for what else I can do. Regardless, this experience has been beyond disappointing. I would not recommend this company.