Westin Chattanooga

The communication and organization of Defoor hospitality who manages the Westin events and the manager of the Westin himself are in serious disarray. My wedding was supposed to happen here on 9/14/2024 but they called to inform me 2 weeks prior that there was an error in their system and they had an event that day that wouldn’t be over until 2pm. I had been planning my wedding since November 2023 and the only stressful part was dealing with the Westin. Several people on several different occasions told me I would have access to the ballroom at 8am that Saturday and possibly Friday evening if it was not booked. When the overlap of events occurred they informed me I would not have access until 3pm (my wedding started at 3:30). I pushed back and stated that this was not okay and they told me there was nothing they would do. When I threatened to take my wedding somewhere else they said the best they could do is 2pm (even though I was verbally told 8am for the last 10 months and my contract said 1pm). When I asked them if I would receive my deposit back if I decide to move my wedding, the manager told me yes. However, when I decided to do that I was told I would not receive my deposit back (15k dollars) even though they were violating the contract. I had to hire a lawyer who sent 2 letters to the Westin’s manager before they finally agreed to release me, my room block, and refund my deposit. By this point I had 9 days before my wedding to find a new room block, venue, caterer, and bar as well as inform all my guests and vendors. Throughout the entire planning process they would tell me what I wanted to hear via phone call or in person, but when I would ask about it again they would say they didn’t say that and it’s not written so I have no proof. In my experience they do shady business and were just after my money and cared little about me and my wedding. Thankfully I had the best wedding at a beautiful venue 15 minutes away from downtown and dodged what would’ve likely been a disaster at the Westin. Save yourself the headache and do not plan an event here.

Great all round service! Perfect place for all your wedding and reception needs. Food preparation and setup superb. Walk down and floor plan development easy to configure and vision. DHHG MMXIX