Please note, the following review is based solely on my Customer Service experience of this bakery, and I have not personally tried their baked goods. However, from the bad taste (pun intended!) my interaction with this business has left in my ...mouth, I am hesitant to further consider this bakery for my wedding needs. I decided to schedule a tasting with Whipped. I submitted a form to schedule a tasting. I received a call from Clarissa, in regards to the form I submitted. Let me begin by saying that she started the tone of the conversation by denying me services. At no point did she make alternative offers, I had to lead the conversation further and pull information out of her.My wedding venue is in Reading, PA, so she stated that they do not deliver that far. Which is completely understandable. Pause. Me: Ok, well can I pick it up instead? Yeah, I guess, but you would have to come pick it up. Pause. Me: Ok (umm duh). Pause. And we are only open until 6p on Saturday and closed on Sundays (my wedding is on a Sunday). I said I would pick it up no problem, she couldn't follow it up by well where are you located, we may be able to deliver to you directly. I understand that Reading is outside your delivery area, how about you offer me some options Clarissa instead of discouraging me to utilize your services. After a longer than needed conversation and trying to keep Clarissa long enough on the phone, as if I was trying to win her business and convince her to please provide me with a cake, she got around to scheduling the tasting. I said that my guest list is 50. AUDIBLE EXASPERATED GASP! Well, we don't really do tastings for weddings that size. Really? Isn't the point of a tasting to win your customers over, regardless of size? She says, we can offer you our samples box and you can pick them up. BTW- there is no option for less than 75 people to choose from, how about you make it an option or make it a note on your website. Just saying Whipped. We go over the details of the cakes I wanted to sample, and date to pick up. We finally decide on a pick up date and time for my plebeian sample cakes. Clarissa segued right into payment and asked me for my credit card number. I said I was at work and didn't have my card on me at the moment. She says that they require payment up front and I cannot pay at pickup. I give her my credit card info over the phone and she says she will send me an email confirmation. Clarissa calls me back in a huff saying she has processed my card TWICE and it was declined. I log in to my bank information and see the charges TWICE for $35, the sample cake tastings are only supposed to be $25 mind you. So I tell her that I am showing both charges on my end. She says oh yeah I think we've been having some issues with running cards today, somebody else had the same problem. She says nothing has processed on her end in a very accusatory tone. She asks me to call my bank and inquire about these charges because on her end nothing went through and to call her back after I resolve things with my bank!! You want me to call my bank and have them reverse the two charges you made? Needless to say I am not using them for my wedding!When I informed the owner of the situation, he immediately sided with his employee and instead of trying to resolve the matter posted a false response to our interaction on a review site. All in all a very distasteful experience. Would not recommend!