White Lace & Promises

mpany through my whole dress process. Had alterations done here and the seamstress did such an amazing job as well as providing a bustle that she had to make herself with the layers and layers on this dress. Very professional staff.

yes they do the cutest little celebration as well. Reasonable pricing as well 10/10 recommend!!! Love it thanks so much for this great day!

and my group and immediately started to get to know not only me, but the whole group! She asked all the right questions to really understand my style and know what kind of dress I was looking for. After being shown to the perfect seating area she took us all on a tour of the whole store to show us all of the designers and give a description of what kind of style the design. WLP has such a variety of styles, ordering options, fits, custom offerings, and sizes there is no doubt they have the dress for every kind of bride! After the tour we began picking dresses! Once trying them on the consultant really showed how knowledgeable she is in her work and really helped me find my perfect dress! Throughout the whole appointment I was so impressed with how personable and caring everyone was. They also offer alterations which just made everything so much easier! White Lace and promises was the perfect place to go and I highly recommend it to any bride!

nervous going in because it was my first time dress shopping (I loathe clothes shopping in its entirety) and I was immediately calmed by the peaceful energy of the salon and the very kind consultants! They have an amazing selection of plus size dresses too which was a big big plus for me!!!! I definitely recommend White Lace & Promises for anyone around the Knoxville region. It was definitely worth the 2 hour drive for me from Central Kentucky ! :)

ent styles. We narrowed it down to the style I liked best and they helped me find the most perfect dress. I was not expecting to buy my dress at my first appointment, but they definitely know what they are doing because I knew it was the one as soon as I put it on! They were also very patient with me making the final decision. It was truly the most perfect way to try on wedding dresses and the whole experience was so so much fun! The seamstress also made the alterations appointments fun and run smoothly, and made my alterations perfect! I will recommend WLP to every bride-to-be! My bridesmaids’ dresses were also purchased from White Lace and Promises and they were beautiful too!

here are so many options available and the staff is very patient and accommodating. I live out of state and the communication with WLP was flawless. They are very on top of their game and I’m SO pleased I found my dress there!

oduction to the boutique. (this was my first dress search). I honestly had no intention of buying a dress that day. I was just looking to get an idea of what I wanted and what I looked good in but I ended up finding the one that day! They had a huge selection of dresses and I probably tried on 8 or 9. Maggie was very thorough about explaining how the process worked. Once I found what I wanted to try on Maggie was there to help zip and adjust anything during the fitting to make sure it looked as similar as possible to what it was going to look like. Her twin sister Gracie was also very helpful and made some great advice during the fitting as well! I was so uncertain at first if I wanted to buy the dress during my first search and I didn't feel pressured at all by any of the staff. They said I could take as much time as I wanted to think about it but ultimately I knew it was the one! My mom and I never felt rushed once during the experience. They were actually set to close when we were paying and they didn't even mention it to us! You also get a 15% discount when you buy it the first day which is also a plus for our situation. Overall I felt like a princess during the whole process and would recommend any bride to this boutique!

works), however the things that I wanted altered/adjusted on my dress were communicated to me as an "easy adjustment free during alterations" and that was not the case. When we got to alterations I was told there was no way (at any price) to make the adjustments (make straps not rub and a specific way of bustling) that I was told were easy and complimentary during my fitting. My bridal consultant was even there the day of my alterations and communicated that she was wrong before and was unaware. This is no one's fault but the consultants and alterations did not seem in sync about what was possible. Additionally, my final dress try on was rushed into half the time of the appointment due to a "busy day." I was also not made aware of the expectations set by WLP around timeline for steaming/holding the dress (would be great to have this written via email nearer to the wedding). Overall loved my dress and the alterations that were done but a bigger headache than I anticipated, especially considering the money.

ever!

wns to choose from! But my consultant, Gracie, was very pushy. I felt rushed the entire appointment. While the speed was good on one hand because I got to try on so many dresses, on the other hand it was very frustrating and I felt rushed into making decisions. When I found a dress I liked she rushed to throw a veil on and asked if I was saying yes to the dress. I was not ready to make a decision that day and had said that multiple times, but she kept pushing me to buy it. She said she would give me a discount if I said yes that day and when I said no again she pushed me to make another appointment. It felt like a car dealership. When she realized I wasn't buying anything she became rude and acted annoyed and frustrated with me. I also found the dress I liked $600 cheaper elsewhere. I went to all of the bridal shops in Knoxville and this was the only one where I felt rushed and pressured. While it is a beautiful store, the service was not great.

dding dress. We even stayed under budget! Thank you to Clarissa & the entire staff for helping our dreams come true!

however, going into it I knew that my wedding dress was one of the things that I set a high budget for because it was important to me. I loved how they did it there compared to other bridal salons. You got to pick the dresses out yourself and see what they had to offer, instead of them picking it out for you based on what you tell them. Hayley was the one who helped me and she was so patient and sweet. The one i ended up picking was the one i fell in love with through the window. I ended up trying on like 15 dresses, but Hayley didn't mind and genuinely wanted me to pick the one i was crazy about. And the seamstress there worked FAST. Got my wedding dress done in 2 weeks. They are awesome and willing to work with you.

g thing was that it was difficult to schedule fittings in advance which was important since by the time the dresses came in, we needed a rush on fittings.

wonderful space. My consultant was pleasant, knowledgeable and patient. I liked how the dresses were grouped and the fact that we were given the opportunity to browse the different designers. They went out of their way to make my experience special. I am delighted I found the dress here and cannot wait for it to arrive.

nd confident in the dress selection process. My consultant paid close attention to the details I loved about the different dresses I tried on and hand selected the perfect dress for me. All my alterations were handled by WLP as well and that was another exceptional experience. The seamstress made sure every detail was absolutely perfect - my dress fit like a glove. They even steamed the dress for me before the big day. I highly recommend going to WLP to find your perfect wedding dress!

r my dress hook on my skirt to fail the day of my wedding. I had to walk down the aisle holding my skirt up (it was a 2 piece ). When I called White Lace and Promises and explained what had happened, the response I get is "well when you were here for your final fitting it didn't fall off so there is nothing I can offer you, you can bring it in and have it fixed if you want". WOW is all I have to say about that response. Why would I come pay your company more money to fix what the alterations lady Clearly put on wrong in the first place. Terrible customer service and would not recommend this store to anyone!

nd I!

rom their specific label, and I knew as soon as I saw it that it was going to be the one. Great location for selecting the most important outfit of your life!

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ouette in mind to streamline the process. The in house alterations with Natasha were excellent as well.

or Beth to make her decision. I can never thank you enough and would recommend your store to all moms and daughters that are looking for exceptional kind,patient and quality service. And one more thing; The dress did not blow my budget!

the mother of the groom, I also found my dress there and had the exact same experience. Easy to schedule fittings, all completed to perfection, and the dresses were ready to wear when we picked them up for the wedding!

d so well elegant and patient with you. My family and I had such a great experience here even during all the fittings and alteration processes. Thank you WLP for all your help in making sure I didn’t leave without my fairytale dress!

g for a wedding dress. I looked online and all over for the perfect dress. I went with my gut and picked the one from WLP. A truly beautiful salon and an amazing staff. thank you for everything. always.

and had gotten quite discouraged. When I walked into WLP I had extremely high hopes based on reviews I had read, I was not disappointed. Kennady was amazing and truly listened to my concerns and wants for the perfect dress and we found the perfect dress by the third dress I tried on.

know the rest of my experience with alterations and such will mirror that first appointment !

ns were also great. She created lace straps that were beautiful, stayed up, and really completed the dress for me. I had a great experience with WLP.

d 7 bridesmaids with a very wide range of sizes!

icious snacks! I felt relaxed with a small group and was able to find the perfect dress! We then got a 15% discount! I highly recommend this experience to everyone! It was an evening I will never forget!

three hours with me choosing dress after dress and even trying the same 3 on over and over again and never once did she rush me, always acting as if I was the only customer in the store. I would recommend anyone to them. Great job ladies!

nd knew I wanted to purchase my dress near our venue in Knoxville. White Lace and Promises was the only option but I was very pleased with their shop. I had to purchase a bridesmaids dress there a few years ago, so I was already familiar with the store. I was able to walk in a ask to try on the one dress I thought I wanted to purchase. The sales associates were helpful and able to assist me quickly. They called me as soon as my dress had arrived, and were able to get in me for a fitting that weekend since I was already going to be in town. The seamstress was very nice & helpful and my dress came out beautifully. She even hurt her foot the morning of one of my alterations and still came in to see me because I was rarely in town. My only complaint was since I didn’t "shop" there (only looked at one dress in their store) they didn’t make me feel like I was "saying yes to the dress." I have seen other girls purchase their dress & get cupcakes and take pictures but I wasn’t given any of that. I would recommend this shop for their beautiful dresses, wide selection & helpful employees.

el so special and did a great job with finding styles both my mom and I liked. She eventually led to helping me build a completely custom dress, something I never would have considered had I not gone there. My mom and I were both in tears after putting together my dress, and I think Chasta was, too! They all truly care and will not let you get something that you are not in love with. Everyone there is very knowledgeable and really helped walk me through the alteration process, as it is a little different with a custom dress made from separates. I have already recommended WL&P to friends who recently got engaged in Knoxville, and happily will continue to do so. Thank you Chasta and team for making this process as painless and enjoyable as it should be!

ns. As a bride that didn't know what I wanted they helped a huge amount to make my big day special.

nsive dress. She also helped us pair the right sash and veil. After my experience at White Lace and Promises, I am convinced it is the best wedding dress shop in Knoxville.

ing on. At wedding wonderland, the store was dirty and even though I had an appointment the assistant did not help me pick out, try on, and after I hunted her down in my appt she didnt even have clips to hold the dress!!! White lace catered to me. They saved my favorite dress in the computer system then called to tell me the dress was being discontinued and they would sell me the sample I tried on for half the price! It didnt even need a cleaning or extra alterations. At some point before I purchased my dress I looked at Davids Bridal and their dresses absolutely fail in comparison! Not to be rude but they look very cheap and costumy even the 1000$ vera wang. Seriously go to White Lace a Promises get a quality dress for a great price, remember the dress is in every picture on your wall for ever. The food is not. Consider that when making a budget.