White Lace & Promises

White Lace and Promises and absolutely the best bridal salon in East Tennessee! As soon as I arrived I was greeted by such friendly and welcoming ladies. My consultant greeted me and my group and immediately started to get to know not only me, but the whole group! She asked all the right questions to really understand my style and know what kind of dress I was looking for. After being shown to the perfect seating area she took us all on a tour of the whole store to show us all of the designers and give a description of what kind of style the design. WLP has such a variety of styles, ordering options, fits, custom offerings, and sizes there is no doubt they have the dress for every kind of bride! After the tour we began picking dresses! Once trying them on the consultant really showed how knowledgeable she is in her work and really helped me find my perfect dress! Throughout the whole appointment I was so impressed with how personable and caring everyone was. They also offer alterations which just made everything so much easier! White Lace and promises was the perfect place to go and I highly recommend it to any bride!

Just found the dress yesterday! It was my first time trying them on and found THE ONE in literally less than 30 minutes with the help of my awesome dress consultant Grace! I was so nervous going in because it was my first time dress shopping (I loathe clothes shopping in its entirety) and I was immediately calmed by the peaceful energy of the salon and the very kind consultants! They have an amazing selection of plus size dresses too which was a big big plus for me!!!! I definitely recommend White Lace & Promises for anyone around the Knoxville region. It was definitely worth the 2 hour drive for me from Central Kentucky ! :)

I did the Suite Experience with Abby and Gracie and it was so much fun! It was my first time trying on dresses so they gave me all the information and let me try on A LOT of different styles. We narrowed it down to the style I liked best and they helped me find the most perfect dress. I was not expecting to buy my dress at my first appointment, but they definitely know what they are doing because I knew it was the one as soon as I put it on! They were also very patient with me making the final decision. It was truly the most perfect way to try on wedding dresses and the whole experience was so so much fun! The seamstress also made the alterations appointments fun and run smoothly, and made my alterations perfect! I will recommend WLP to every bride-to-be! My bridesmaids’ dresses were also purchased from White Lace and Promises and they were beautiful too!

This boutique was perfect! I originally went to try on wedding dresses to get an idea of what my body shape would look well in and I ended up purchasing my perfect wedding dress! There are so many options available and the staff is very patient and accommodating. I live out of state and the communication with WLP was flawless. They are very on top of their game and I’m SO pleased I found my dress there!

The level of customer service at this boutique was amazing! Our consultant Maggie was absolutely amazing! The moment we walked in we were greeted with a smile and was given an introduction to the boutique. (this was my first dress search). I honestly had no intention of buying a dress that day. I was just looking to get an idea of what I wanted and what I looked good in but I ended up finding the one that day! They had a huge selection of dresses and I probably tried on 8 or 9. Maggie was very thorough about explaining how the process worked. Once I found what I wanted to try on Maggie was there to help zip and adjust anything during the fitting to make sure it looked as similar as possible to what it was going to look like. Her twin sister Gracie was also very helpful and made some great advice during the fitting as well! I was so uncertain at first if I wanted to buy the dress during my first search and I didn't feel pressured at all by any of the staff. They said I could take as much time as I wanted to think about it but ultimately I knew it was the one! My mom and I never felt rushed once during the experience. They were actually set to close when we were paying and they didn't even mention it to us! You also get a 15% discount when you buy it the first day which is also a plus for our situation. Overall I felt like a princess during the whole process and would recommend any bride to this boutique!

They have the best dresses, and the rest of the experience can be hit or miss. The fitting was good (be aware they offer a discount if you commit that day, it can feel pushy but it works), however the things that I wanted altered/adjusted on my dress were communicated to me as an "easy adjustment free during alterations" and that was not the case. When we got to alterations I was told there was no way (at any price) to make the adjustments (make straps not rub and a specific way of bustling) that I was told were easy and complimentary during my fitting. My bridal consultant was even there the day of my alterations and communicated that she was wrong before and was unaware. This is no one's fault but the consultants and alterations did not seem in sync about what was possible. Additionally, my final dress try on was rushed into half the time of the appointment due to a "busy day." I was also not made aware of the expectations set by WLP around timeline for steaming/holding the dress (would be great to have this written via email nearer to the wedding). Overall loved my dress and the alterations that were done but a bigger headache than I anticipated, especially considering the money.

Stop your searching! This IS the best salon in Knoxville! There were so many dresses, and the store feels so luxurious. Ask for Gracie: she is the best and most friendly consultant ever!

Overall, I was very disappointed by my experience at White Lace & Promises. First, the store is beautiful and the selection of dresses is wonderful. There were so many beautiful gowns to choose from! But my consultant, Gracie, was very pushy. I felt rushed the entire appointment. While the speed was good on one hand because I got to try on so many dresses, on the other hand it was very frustrating and I felt rushed into making decisions. When I found a dress I liked she rushed to throw a veil on and asked if I was saying yes to the dress. I was not ready to make a decision that day and had said that multiple times, but she kept pushing me to buy it. She said she would give me a discount if I said yes that day and when I said no again she pushed me to make another appointment. It felt like a car dealership. When she realized I wasn't buying anything she became rude and acted annoyed and frustrated with me. I also found the dress I liked $600 cheaper elsewhere. I went to all of the bridal shops in Knoxville and this was the only one where I felt rushed and pressured. While it is a beautiful store, the service was not great.

Such a lovely boutique with lots of absolutely gorgeous gowns for a great price! We had a stress free, fun experience & made many happy memories helping my daughter pick out her wedding dress. We even stayed under budget! Thank you to Clarissa & the entire staff for helping our dreams come true!

My dress couldn’t be more stunning!

White Lace & Promises did an awesome job with helping me pick out my dream dress. First off, their options were AWESOME. They had some beautiful dresses. They were a little pricey, however, going into it I knew that my wedding dress was one of the things that I set a high budget for because it was important to me. I loved how they did it there compared to other bridal salons. You got to pick the dresses out yourself and see what they had to offer, instead of them picking it out for you based on what you tell them. Hayley was the one who helped me and she was so patient and sweet. The one i ended up picking was the one i fell in love with through the window. I ended up trying on like 15 dresses, but Hayley didn't mind and genuinely wanted me to pick the one i was crazy about. And the seamstress there worked FAST. Got my wedding dress done in 2 weeks. They are awesome and willing to work with you.

They were very helpful when we came in shopping for bridesmaid dresses. Helped make sure we had everything we needed and helped my bridesmaids put on the dresses. The only annoying thing was that it was difficult to schedule fittings in advance which was important since by the time the dresses came in, we needed a rush on fittings.

I happened upon this salon and walked in to look around. They were so helpful that I decided to schedule a full appointment. I ended up being in the suite to try on dresses-such a wonderful space. My consultant was pleasant, knowledgeable and patient. I liked how the dresses were grouped and the fact that we were given the opportunity to browse the different designers. They went out of their way to make my experience special. I am delighted I found the dress here and cannot wait for it to arrive.

I had such a great experience finding my wedding dress at White Lace & Promises. The staff gives you their full and undivided attention at all times making you feel extra special and confident in the dress selection process. My consultant paid close attention to the details I loved about the different dresses I tried on and hand selected the perfect dress for me. All my alterations were handled by WLP as well and that was another exceptional experience. The seamstress made sure every detail was absolutely perfect - my dress fit like a glove. They even steamed the dress for me before the big day. I highly recommend going to WLP to find your perfect wedding dress!

So disappointed in the altering service and customer service. I had bought my wedding dress from White Lace & Promises obviously for my wedding. I paid $300 for alterations only for my dress hook on my skirt to fail the day of my wedding. I had to walk down the aisle holding my skirt up (it was a 2 piece ). When I called White Lace and Promises and explained what had happened, the response I get is "well when you were here for your final fitting it didn't fall off so there is nothing I can offer you, you can bring it in and have it fixed if you want". WOW is all I have to say about that response. Why would I come pay your company more money to fix what the alterations lady Clearly put on wrong in the first place. Terrible customer service and would not recommend this store to anyone!

Great variety.. just wasn’t satisfied with my alterations.. mainly my bustle

This bridal shop made my experience shopping for my wedding dress amazing! When I found my dress the girls brought me cupcake with a candle and made the day so special for my Mom and I!

We bought our bridesmaids' dresses from White Lace & Promises. They were beautiful dresses and the store associates were very helpful when there was confusion regarding their sale.

White Lace and Promises made the process of choosing my dress fun and easy. They have an extensive selection with gowns to fit the taste of every bride. The dress I chose was one from their specific label, and I knew as soon as I saw it that it was going to be the one. Great location for selecting the most important outfit of your life!

This was the best experience at a bridal salon! They were attentive and informative. And when what I thought I wanted wasn’t what worked, my stylist picked out the perfect dress!

Everything about this place is wonderful! Great selection and wonderful staff!

Everything from setting up the first appointment to shop, to my alterations, to my final fitting went smoothly. Everyone is so nice and helpful and the selection is just outrageous!

I highly recommend this bridal boutique! Martina Iliana gowns are some of the most beautiful and I was able to find my perfect dress on the first try. I recommend going with a silhouette in mind to streamline the process. The in house alterations with Natasha were excellent as well.

Beth said yes to the dress! Thank you for our wonderful experience in finding the perfect dress. And thank you for your patience and keeping the store open 30 minutes after hours for Beth to make her decision. I can never thank you enough and would recommend your store to all moms and daughters that are looking for exceptional kind,patient and quality service. And one more thing; The dress did not blow my budget!

Found my dream dress here and had such a great experience. Would highly recommend!

My daughter-in-law found her perfect dress at White Lace and Promises. They made her experience so much fun! Alterations were so easy with them and very professionally done. As the mother of the groom, I also found my dress there and had the exact same experience. Easy to schedule fittings, all completed to perfection, and the dresses were ready to wear when we picked them up for the wedding!

This bridal boutique deserves a spot on TLC Say Yes to the Dress! Everything you ever need in a boutique when selecting your dress. All the ladies that work here are magnificent and so well elegant and patient with you. My family and I had such a great experience here even during all the fittings and alteration processes. Thank you WLP for all your help in making sure I didn’t leave without my fairytale dress!

Morgan was great!

I cannot recommend them enough. The Best selection of vintage and romantic dresses without going out of state. Chasta was my consultant over TWO years ago when I was first searching for a wedding dress. I looked online and all over for the perfect dress. I went with my gut and picked the one from WLP. A truly beautiful salon and an amazing staff. thank you for everything. always.

I can not say enough about the staff at WLP, the experience I had purchasing my dream dress was sublime. I had shopped at other bridal boutiques in the days leading up to my visit, and had gotten quite discouraged. When I walked into WLP I had extremely high hopes based on reviews I had read, I was not disappointed. Kennady was amazing and truly listened to my concerns and wants for the perfect dress and we found the perfect dress by the third dress I tried on.

My mom and I made a spur of the moment appointment just to look around. Karli was amazing and the absolute best help I've ever met! She helped me find the dress of my dreams and I know the rest of my experience with alterations and such will mirror that first appointment !

I had a wonderful experience at White Lace & Promises. They have a huge selection, but Morgan helped me narrow it down and find a dress that had everything I wanted. The alterations were also great. She created lace straps that were beautiful, stayed up, and really completed the dress for me. I had a great experience with WLP.

I can't say enough great things about Morgan! She was absolutely wonderful! The only problem I had was a lot of the bridesmaid dresses they only had sample sizes to try on and I had 7 bridesmaids with a very wide range of sizes!

The Suite Experience was amazing! Debbi was incredibly nice and helpful, and we had the store to ourselves! We sipped on champagne as we looked through the dresses and had some delicious snacks! I felt relaxed with a small group and was able to find the perfect dress! We then got a 15% discount! I highly recommend this experience to everyone! It was an evening I will never forget!

This store was amazing and had a great atmosphere ! Chasta, the manager, was awesome to work with and really knew what exactly I needed to fit my body just right. She spent almost three hours with me choosing dress after dress and even trying the same 3 on over and over again and never once did she rush me, always acting as if I was the only customer in the store. I would recommend anyone to them. Great job ladies!

I originally looked at dresses at a shop in GA when I was visiting family for the holiday and had to plan my wedding from VA. I fell in love with two Essense of Australia dresses and knew I wanted to purchase my dress near our venue in Knoxville. White Lace and Promises was the only option but I was very pleased with their shop. I had to purchase a bridesmaids dress there a few years ago, so I was already familiar with the store. I was able to walk in a ask to try on the one dress I thought I wanted to purchase. The sales associates were helpful and able to assist me quickly. They called me as soon as my dress had arrived, and were able to get in me for a fitting that weekend since I was already going to be in town. The seamstress was very nice & helpful and my dress came out beautifully. She even hurt her foot the morning of one of my alterations and still came in to see me because I was rarely in town. My only complaint was since I didn’t "shop" there (only looked at one dress in their store) they didn’t make me feel like I was "saying yes to the dress." I have seen other girls purchase their dress & get cupcakes and take pictures but I wasn’t given any of that. I would recommend this shop for their beautiful dresses, wide selection & helpful employees.

The staff was amazing, very helpful to me and my bridesmaids.

I am not from Knoxville, but live here now and wanted to find a place I felt comfortable to get my wedding dress from. Well, I found all of that and more in WL&P. Chasta made me feel so special and did a great job with finding styles both my mom and I liked. She eventually led to helping me build a completely custom dress, something I never would have considered had I not gone there. My mom and I were both in tears after putting together my dress, and I think Chasta was, too! They all truly care and will not let you get something that you are not in love with. Everyone there is very knowledgeable and really helped walk me through the alteration process, as it is a little different with a custom dress made from separates. I have already recommended WL&P to friends who recently got engaged in Knoxville, and happily will continue to do so. Thank you Chasta and team for making this process as painless and enjoyable as it should be!

They were absolutely wonderful with helping pick out the perfect dress. I loved getting to work with each of the ladies as I tried on all the dresses and went through the alterations. As a bride that didn't know what I wanted they helped a huge amount to make my big day special.

The customer service here was wonderful! Tori was so helpful, sweet, and really wanted me to get the dress I felt and looked my best in, rather than trying to sell me the most expensive dress. She also helped us pair the right sash and veil. After my experience at White Lace and Promises, I am convinced it is the best wedding dress shop in Knoxville.

I tried on dresses at 3 stores and the service here far surpassed any other store. With an appointment a staff member actually works with you the entire time until you are done trying on. At wedding wonderland, the store was dirty and even though I had an appointment the assistant did not help me pick out, try on, and after I hunted her down in my appt she didnt even have clips to hold the dress!!! White lace catered to me. They saved my favorite dress in the computer system then called to tell me the dress was being discontinued and they would sell me the sample I tried on for half the price! It didnt even need a cleaning or extra alterations. At some point before I purchased my dress I looked at Davids Bridal and their dresses absolutely fail in comparison! Not to be rude but they look very cheap and costumy even the 1000$ vera wang. Seriously go to White Lace a Promises get a quality dress for a great price, remember the dress is in every picture on your wall for ever. The food is not. Consider that when making a budget.

Perfect little wedding boutique in Knoxville, TN! The staff are very attentive and super helpful! I found my perfect wedding dress here!

If you are not a sample size bride DO NOT shop at white lace and promises. I was appalled by how rude the sales associates were. I was treated like I wouldn't be able to fit in, or afford, their gowns so I was not worth any of their time. I had five sales people pass me by while making eye contact, completely ignoring the fact that i was asking for help. I finally walked up to the counter, and they still refused to look at me. I had to talk over them and ask if I should pull dresses for myself or if they would help me. They took me into an empty dressing room, with literally no other brides, and actually put me in the dressing room that was directly behind a couch. I couldn't come out in my dress, because with me plus the dress, I could not maneuver around the blocked doorway to get to the mirrors. It was a terrible experience and I would not recommend them to anyone unless you are a size 4 with your money showing on the outside of your purse!!

White Lace & Promises is one of the best shops that a bride could ask for! They have beautiful bridal and bridesmaids dresses and they have tons to choose from!

I bought my dress here and was so happy with it! I had a great experience when I went in to to try on dresses-they truly listened to what I said and found the perfect dress for me :) The alterations I had done there as well were perfect!