Wide Eyes Paper Company

originally planned for our invites, but I knew I had to have them. They worked with me to get the most out of my budget, helping me pick and customize the items to make it feel special and unique while staying within our means. They politely answered each one of my seemingly never-ending questions and gracefully granted my revision requests (including a couple that were rather last-minute). Their communication was excellent – usually with same day or next morning responses (even though we were in different time zones), and their customer service was nothing short of top notch. I truly felt like they valued me and cared about my invitation suite as much as I did. The final products turned out absolutely beautiful and far exceeded my expectations! I cannot wait to get our invitations out to our guests and hear their reactions. I would definitely (and hopefully will) use Wide Eyes Paper Company again! I would highly recommend Wide Eyes Paper Company for any of your stationery needs!

nal. We had such a great experience I would recommend to anyone and everyone!

ates- their work is incredible and truly made our save the dates feel personal and will hopefully get our out of town guests excited for a trip to Napa in the Fall to celebrate our wedding!

and have it hanging on my wall. I would absolutely recommend their service. Amazing quality and beautiful outcome.

giving their own artistic flair. Great Company.

framed our Save the Date because they were absolutely in love with the artwork. Seriously, so worth the money and such a special and unique touch to your event/wedding/etc. They are extremely talented and very easy to work with. All of my communication with this company was very friendly and they were quick to respond to my emails. 5+ stars!

ic and it was nice that Wide Eyes was able to capture that vibe perfectly. 1000% recommend.

were so great and easy to work with and they really do create the most beautiful invitations I have ever seen. I'd give them 10 stars if I could!!

e but she was excited to work with us and those turned out great! My only word of caution is that she is very busy so it did take a little longer than we had hoped to receive everything. We went through several iterations on the design to get things just perfect and then production clock didn't start until we approved the final design. That meant that we needed to pay for expedited production and shipping charges which weren't expected. It was still worth it in the end, but my advice to other couples is start early and allow plenty of time for iteration (with any vendor really). We're going to work with her again on our anniversary event since our original event had to be reduced because of COVID-19.

is gorgeous, unique, and absolutely perfect for anyone who loves the outdoors. Love, Love, Love.

gn a hand-painted invitation suite (Save the Dates + Quad-fold invitations) that fit our vision even more perfectly than engagement photos would have. The artist listened to our vision and used our color scheme and setting options to design a custom illustration + map that we will be able to display in our home for years to come. What a special experience we had, we wouldn't have changed it for the world looking back.

d that no one ever pays full cost up front especially for custom items and no Vendor has ever required this of me. This is a great company to get truly unique wedding invitations aside from the other issues. I do really wish I was able to use the design I received. ----- I should’ve paid attention to the red flags before paying this company but I guess that is on me. I read many bad reviews and still gave them my money. So I am writing this to warn all brides or anyone really to take your money elsewhere. I’ve come to find over the months that there are many local water color artists that can be commissioned and for significantly less cost. When initially reaching out to them I asked if I could pay 50% and then once the design is approved pay the rest for printing. They told me yes we could do that. Well once I got my invoice it was for the full amount and when I asked them about it, they replied that a down payment can only be made on orders over $1,000. Why didn’t they tell me this before?? And when reading other reviews, they told someone else that a down payment on orders over $5,000! So they change their stories depending on the person and the order. The only good thing I can say about them is that they were responsive during the design process, unlike other reviews said they were slow. Lastly, I needed to cancel my order due to COVID and not being able to have our wedding and not being sure of what the future holds. I asked them if I could get a refund minus the design fee because they did already do the art work but no prints were made. They told me they cannot refund because “Once your order has been invoiced, we pre-pay our printers and order all the supplies { envelopes, liners, paper etc. }”. I get having a no refund policy but this was not defined to me before paying. Also, it’s the same paper they use for all if not most orders. They can still use that paper on other orders. And how do you pre pay a printer? No ink or paper was ever used on my order. With that said, please take your money elsewhere and listen to these reviews unlike i did.

ent. I received my estimate for a semi-custom suite on 05/01/2020 and received the last items of my order on 07/24/2020. I changed my mind last minute about what type of suite i was looking for and they were quick to change my estimate for me. I submitted several revisions to my watercolor scene, my map card, and my envelope address printing and received the final proof for everything within about a month. I approved for printing and after their timeline of 3 weeks I sent a follow up email on the status asking about any unexpected delays. They sent out my order about 3 days later! Once I received my whole order, I was missing 3 blank envelopes and still hadn't received the digital file of my watercolor and map. The WEP team immediately got back to me and sent me my digital file and sent me my additional envelopes (more than I even asked for). I'm already receiving so many compliments on my invitation suite! They're beautiful and the customer service that I received was spectacular! Among all of the other stressors of trying to continue on with my wedding planning during COVID, working with them has not been one of them.❤️

rocess. The watercolor was exactly the way my daughter had invisioned it to be. I would highly recommend them to anyone looking for a very personal and unique invitation for their wedding.

etails we asked for! Worth it!

of the day we loved what we saw of her products online, so we signed her. We were required to pay for everything up front (Wide Eyes requires full payment up front for orders under $5k) which should have been the first red flag. Every single other vendor we hired for our wedding asked for only a deposit before any services were rendered. Our wedding planner warned us, but Amanda was kind on the phone and we didn’t think there would be any problem. Boy we were wrong. I have highlighted the key items that went wrong below. • Design process took way longer than quoted, with some e-mail responses from Wide Eyes taking weeks. Early in the process we took a few weeks ourselves for review but were not warned at any point by Wide Eyes that this would cost us our timeline. • We paid for the envelopes of both our save the dates and invitations to be addressed by Wide Eyes and when our invitations were ready we provided an updated list of addresses in their requested format. They informed us that they used the updated list but when I audited a sample it was clear they used the old list. This error was corrected before the envelopes went out but their oversight cost us time and additional communication which was already difficult. Under normal circumstances this would have been a simple mistake but given all the other challenges we felt Wide Eyes was being careless with our order. We were disappointed to have to follow up so often to ensure our order was staying on track. • As such, the final product was OK’d for production 2 weeks after our drop-deadline. At that point we needed the invitations ASAP, and though the delays were on Wide Eyes side, they made us pay $400 for “rush” delivery. We paid it and moved on because we didn’t want to make matter worse for ourselves when wedding planning is already stressful enough. • When the invitations showed up, more than half of the envelope’s self adhesive didn’t work. I had to tape many of our invitations closed so we could get them in the mail ASAP. When I emailed wide eyes to inform them of this because at the price we paid for these invitations we felt this was unacceptable, they didn’t even apologize. We didn’t ask for a refund or anything, but felt at a minimum an apology was due. • Communication was lacking through the whole process. Once we paid them up front, they took their time with everything and we could tell that they no longer cared about us. Wide eyes ultimately provided a quality product, but their lack of professionalism was not worth all the stress and cost. This was a tough review to write since Wide Eyes is such a promising small business but for the cost our customer experience was extremely lacking. It seems they may be taking on more clients than they can handle. For their sake I hope they adjust this and their customer service going forward.

vites was a super easy process and was done pretty well- it’s obvious they just use pieces of their different suites depending on what you like- be specific and they can make it work! We loved the options of invitation formats and how original they were as compared to everything else we had been seeing. I was most impressed with the turnaround time. I had gotten started on invitations a bit late in the process and they never once made me feel rushed or stressed (as many other stationers had when I spoke to them). My only grief with Wide Eyes is that for our thank you cards, we only received our printed envelope and not the 25+ blank envelopes we should have gotten. Other than for this one issue, communication with them was fairly easy! All in all, I though our invitations and thank you cards were beautiful and I loved that they were customized with a painting of our venue. I would definitely use Wide Eyes again in the future

zing job creating beautiful invitations and maps for our wedding guests. Top notch work and great to work with. Thank you WEP team!

om artwork and quality of the product was absolutely fabulous. They outlined their expectations right from the start and followed through with their timeline from start to finish. The whole process was stress free and super fun! My favorite part of the wedding planning process to date! Thank you so much Amanda & Team for making my big day so special.

ule so there was nothing extra for me to stress about! I cannot recommend Wide Eyes Paper Company more!

our wedding photos on the back- it came out great! I have to say I did order sort of last minute & the cards came with plenty of time to be sent out for Christmas! This company isn’t cheap, but it’s the price you pay for creative & unique work! The only reason I knocked off a star was for the quality of the envelopes, they were pretty flimsy & hard to keep them sealed. Even so, I would 100% recommend this company for your invitation or card needs.

hey have been the easiest and most-fun of all of our vendors so far throughout our wedding planning journey. I cannot recommend them enough! Our save-the-dates turned out beautiful!

in time. There was ZERO communication for months despite me reaching out. Then when I finally got my invites, she hadn’t updated the final count and I was short 25 so everything was further delayed. She did not apologize or offer anything to compensate for the mistakes. I think she must be overbooked because the service was very poor.