The good:
1. Responsive to emails within an hour or two
2. Sweet, personable, and creative
3. BEAUTIFUL highlight film set to “our song” received within a couple of weeks
4. Less e...xpensive than any service in Baton Rouge
The bad:
1. We paid $1,200 for a wedding videographer to video our wedding, so we assumed we’d be getting a video of our wedding. Instead, we have a set of raw clips of PARTS of our wedding.
2. We communicated specific things we wanted, including the music. We wanted ALL of thehe music from our service videoed. She said no problem. However, she stopped filming in the middle of songs to move around. She even chopped off the first part of my entrance song.
3. We requested and paid for TWO videographers. She later contacted me to say it would be just her, but she would have a 2nd camera to set up in a stationary position for the service. I expressed concern with her capturing my entrance & his priceless reaction. She said no problem. The stationary camera would be focused on the stage area to capture him, and the mobile would be used to film me. We were absolutely heartbroken when viewed our footage and learned that she did NOT set up a 2nd camera. She used only the mobile, turning it off and at weird angles throughout the ceremony. At one point she left the video on so that the sound would be recorded, but the image was of her feet and the floor as she moved around. Most heartbreaking is the fact that she did NOT capture my groom’s reaction. He nearly passed out from crying so hard, but I only have that as a memory in my brain. With no 2nd cameras there is only a brief few seconds of him as the door opens then she turned to film me. Once I was in, she didn’t even move to an angle to capture the looks I was giving him mouthing the word “breath” and trying to calm him. NONE of that is captured. I fully expected to have TWO sets of raw footage one from the mobile camera and one from the stationary camera.
4. She sent us a jump drive with 2 video files. We thought it was the raw footage from 2 cameras, but it was the raw footage and our highlight film. The highlight film will not play on any device, Apple or PC that we try it on. She’s sent 2 additional jump drives and a direct download and it still doesn’t work. I finally downloaded the HD version from Vimeo myself. The sound and picture in the raw footage do not sync properly, so we have to pause it often to let them resync.
She HAS apologized by refunding $150 for the 2nd camera & assuring us she worked hard. I agree she worked hard, but that does not change the fact we hired a person to video our wedding, and in the end, we don’t have a video of our wedding. We have elderly & ill family members who could attend. We planned to send them DVDs, but now we can’t. We want to be able to re-watch our wedding, but we can’t without getting angry. We feel like we were taken for a $1200 ride. Yes, she refunded $150, and we do appreciate that effort, but we feel she could have done more since we didn’t get half of what we thought we were paying for (i.e. an actual video of our wedding).
The final word:
If you’re looking for a beautiful and creative highlight/trailer-style video, WillOFilms is the way to go. However, if you actually want a video of your wedding, look elsewhere.