Owner designed my ring herself and was not pushy about it. I went to two other stores in the area and had similar quote from one other store, but not as good service as Willow Glen. Owner gave two design options as well as her opinion; ended up... going with what she said and added diamonds to enhance the existing 2-diamond ring with a bend and both me and hubby are still amazed at how good it looks. When I picked it up, they said I could stop by anytime to get a complimentary cleaning. Also, I live abroad and was considering welding the engagement ring and wedding band together but wanted to keep it separate for the ceremony. Owner said I could come back 6 months later and they would weld it free of charge. Additionally, brought a piece of jewelry from my mom who thought it was real gold, turns out it wasn't, but they were gracious about cleaning it and getting it sized correctly if we still wanted to. Great customer service, great first experience with a jeweler.