We selected Windows to cater our wedding reception at a historic DC mansion because we were initially impressed by the food at the tasting and because our Event Designer, Debbie Be...ard, seemed cooperative and experienced. For a year she worked with us on details, assuring us she'd personally oversee everything at the reception – essential due to the venue's many rules. However, 48 hours before the wedding Ms. Beard pulled out as the event coordinator by calling my father (who’d not been involved in the planning), saying she would not be present as she had another event, and her assistant, Bridget Aumock, would oversee the reception. Bridget is a Sales Associate not an event coordinator, with whom we’d had no discussions and had never met, and she proved virtually impossible to reach before the wedding. This was extremely disappointing and infuriating, and many things that had been carefully planned went wrong.
At the reception, Bridget did not introduce herself to my mother (my “wedding coordinator” and contract signatory) and only said hello to me after the cocktail hour so it was initially unclear who'd been sent from Windows. The tables held silver flatware, not the elegant gold we’d paid extra for. When one of my bridesmaids who is a wedding planner mentioned it, Bridget said flatly, no, silver must be in the contract. And if it was gold, we didn't charge them for it. Neither was true. Servers seemed unaware of entree markings on placecards and kept asking guests what they ordered. Table displays we provided weren't set up as discussed. Overflowing ashtrays at the cigar bar weren’t emptied until we asked. The sparkler exit/cleanup wasn't properly supervised by Windows staff as Ms. Beard had promised venue management. It took over a month of emails and a conference call with the CEO to resolve the billing overcharges for more servers than were there, the gold flatware, etc. and to obtain a small adjustment. Ms. Beard never explained or apologized for anything.