I was recommended here by a friend whose wedding set was custom made at Windy City and said that her husband really enjoyed his experience. I worked with Garry to make a wedding band to match my engagement ring, which was bought elsewhere. He ...spent an hour talking with me about what I wanted, because even though we had the engagement ring to look at, he wanted to make sure he was incorporating my favorite parts. I am a very symmetry oriented person, and I had grown to love some of the subtle geometries in my ring, and Garry took the time to understand those details. I had to leave my engagement ring for them to use to match the design of the new ring, and then shipped them both back to me in 2 weeks when the wedding band was finished.
My rings arrived back. My engagement ring had been, free of charge, re-plated back to the white gold color. But the wedding band-disappointment. Some of the details that we talked about were not taken into account in the final product. I am also non-confrontational, and so I ended up just being sad about it until my now husband said I should call and see if there was anything they could do to fix the ring to be more like my expectations. I met again with Garry, who was actually shocked that my ring ended up how it did, since he remembered talking with me at length about the specific detail that ended up being wrong. He said that they could not change the current ring, but could make me a whole new replacement ring at no cost and ship it back to me at no cost! I couldn't believe how accommodating and nice he was about the situation. I did have to leave my engagement ring again for a second time though. Needless to say, Windy City really has amazing customer service and I am very pleased with the final wedding band.
The price was amazingly reasonable. Knowing how much we had paid for my engagement band, and expecting some added cost from design, labor, and extra diamonds in the middle where my solitaire stone sits on the engagement ring, I went in with a price in my head of what Windy City would charge. The first price Garry quoted was less than what I had expected and actually exactly what I wanted to haggle down to as a final price based on my engagement band price! I really couldn’t believe it! I really appreciated the no-hassle price since I hate haggling. They also threw in an appraisal so that I could get my new jewelry insured as well. Great value!