Easily the worst part of our wedding. Every part of the experience of working with them was at least a little frustrating. We ordered the “Complete Bar” package and worked with the... Texas franchise.
I've outlined the issues in the bullet points below. Unfortunately, The Knot has a character limit that doesn't allow us to provide the full context for the circumstances. Please refer to the Yelp review linked below for more information.
--*Promised multiple times that they would adjust the supply order to fit our menu, and then just didn’t.
--Said that they would not provide the honey syrup we needed, and then they did (after we bought it in bulk).
--Put out a tip jar even though we pre-paid gratuity so that the tip jar would not be out.
--Did not bring ANY bottled water.
--*The bartenders started serving alcohol an hour early.
--*They started running out of his/hers cocktail supplies within 15-30 minutes of the reception.
--*They resupplied pretty quickly, but then ran out of those supplies again at least one hour before service ended.
--Left the leftover mixers/supplies at the venue (mostly items we requested that they not bring)
--*When we voiced these frustrations and concerns, their response was mostly dismissive. They initially refunded only the gratuity and became defensive.
https://www.yelp.com/biz/with-a-twist-bartending-services-dallas-2?hrid=tywfWJtVbQYAEGqoUCgW8g