With Clarity

ily member that is a jeweler. He indicated the diamond was indeed real, was very good, and labeled appropriately. They said it would take about 15 business days to create the setting but they had it sent to me way, way ahead of time. I’m thrilled and I’ll be back if I have a need. I definitely recommend!!

se the stone. We had the jeweler fix it. Shortly after this, my wedding ring, which I had been wearing for only a couple of weeks, had multiple diamonds fall out. Mind you, I only wear it for dressing up and never for anything that would cause damage to it. We contacted customer service, they repaired it after we paid to ship it back. This cycle has now been repeated FOUR TIMES. We continue to get a ring back that is poorly constructed and has diamonds falling out of it within a couple months. I imagine we’ll just continue to send it back every few months or so until the warranty ends. It’s so upsetting.

as not the right size for the setting, so I returned it. I purchased another stone and it did not look very bright in the setting. They refused to exchange it because it would have been my second exchange. I offered to purchase another stone that was more expensive, but they said that was "unfair to other customers to allow me to make two exchanges". (Thank goodness other companies aren't as picky. One would think a diamond that has a serial number would be durable enough to be exchanged without harming the integrity of the stone.) I was finally told, "Try to sell the stone to a third party." So now I have a stone I don't like and I am purchasing from another company. If you value customer service, avoid them like the plague! And what is ironic is that they sent me an email offering me a $10 Amazon gift card if I completed this review. At least Amazon has good customer service. I have actually returned socks to Amazon, but With Clarity won't allow me to exchange an item more than once. Unless you are an experienced gemologist who knows how to buy a stone, don't use them.

ompany, & it didn't have shipment tracking. Because I had tried on a few, I was finally down to the last try on before purchase. Assuming my order made it back, I ordered my last round. A week later, I was contacted by a customer service rep who cancelled my order because of the policy violation of two outstanding orders at once. I respect policy, and in this case I legitimately did not mean to break it. The team did not work with me to fix my issue & was okay cancelling my business. Options for keeping customers in the future: o Work with the customer - Give them the delivery estimation from their previous order & offer shipment after that date. o Find better customer service reps and focus on customer experience. o Always assume good intentions. (EQ 101) I'm really disappointed because this is where I wanted to buy my ring. I'll have to look elsewhere and start over.

h I love. Thank you, With Clarity!

The ring I received was exactly what I was looking for! The support staff are very responsive and got the resizing taken care of quickly and without worry. I ended up buying the wedding band here as well. For the newer generation who like to shop online and avoid the salesmen, this is the perfect place to buy jewelry.

rk with and answered all our questions and had a huge variety of diamonds. Overall I would recommend this to all my friends

arrings and rings that are so nice as gifts.

absolutely love the diamond that we chose and the process was super easy!

too good to be true price, and decided to give it a shot. So worth it! I ended up taking my ring to an independent appraiser in Seattle, WA to make sure the diamond I got is what I ordered - which it absolutely was and appears I did get a fantastic deal. Writing this review in case anyone else is a little unsure about purchasing a diamond online. Not only is the diamond absolutely stunning, the ring is so well crafted and exactly as described. All in all, I would recommend With Clarity to ANYONE who is ring shopping and wants to get the most diamond for their money. Jewelers and the big websites (Blue Nile, James Allen) prices for a comparable diamond and ring were SIGNIFICANTLY higher than what I paid at With Clarity (talking $8K-$10K higher!). I couldn't be happier with my purchase and will buy from With Clarity when I shop for my replacement wedding band.

as difficult to find. Delivery presentation was also lovely. Have since purchased the matching wedding band and, once again, With Clarity did not disappoint. I am now searching online for my wedding band and will not hesitate to purchase it from With Clarity if it should be the ring style of my choosing. I highly recommend this company.

cellent (and at an excellent price). Really impressed with this service.

was great!

nding me the ring 3 weeks before I tried to insure it, I had to pay to have it appraised by With Clarity. Not sure why they didn’t appraise it while they had it, but I either had to ship it back for $40 or get an estimated appraisal for $60. Just doesn’t make a ton of sense to me. Seems like something that should be done prior to sending it to me.