Carleen was professional, courteous, and flexible. However, she left out some important details in the ceremony. My husband and I had originally booked her for a summer wedding but decided to switch to an elopement package so that we could marr...y during December. We were worried about losing Carleen as an officiant, but she accommodated our needs and was happy to switch the date on short notice! She had given us a nice layout on how the readings, vows and other little parts of the service would go. My husband and I emailed her our vows and the specifics of what we wanted said during the wedding ceremony. I was very clear with Carleen that I did not want the phrase "till death do us part" included in the ceremony. Carleen assured me that she does not say that line. Unfortunately, she included the phrase anyway. I also sent her the ring vows that I wanted to use, per her request, but she did not use them. Even though she did not completely give us what we wanted, she did a nice job speaking. I still felt that my wedding turned out very nice. I would recommend using an officiant that you know, such as a pastor or family member. I think that Carleen did her best, but was not able to make it personal because she did not know us. Carleen of course apologized for the mistakes and stated that she had confused us with another wedding she had to go to that day. Perhaps she is taking on more than she should. If you choose to go with Carleen, make sure to have her send you a copy of the ceremony prior. She did not do this with us and I think that it would have prevented the issues.