Witsend Farms

hat our venue and team are being accurately represented. Witsend Farms has always operated under a signed contract outlining the responsibilities and expectations of both parties. In this instance, there was one change resulting from a town requirement that was entirely outside of our control. This was communicated to the couple more than six months before their wedding. We explained that once music in the barn concluded, guests were welcome to transition to the home, where they could continue celebrating. This arrangement was discussed and agreed upon. At no point did we instruct the couple to cancel their shuttle service. In fact, we worked to identify accommodations and provided recommendations that would allow them to retain the shuttle service. Regarding the property conditions, we experienced significant rainfall, which was outside of our control. The couple was also aware that another wedding had taken place just two days before theirs. Following heavy rain on Friday, our supervising manager was on-site to assess the property and make any necessary repairs in preparation for Saturday’s wedding. Our supervising manager was given explicit instructions regarding the situation and, using their discretion, chose to contact the couple proactively before making any significant changes. This was done out of consideration for the couple, allowing them to share their preferences. When they expressed that they did not want certain adjustments made, our manager respected those wishes and pursued alternative solutions. Our intention throughout was to accommodate the couple and ensure their day could proceed as smoothly as possible. The matter of furniture setup and breakdown was also clearly outlined in the signed contract, with those responsibilities belonging to the client. The couple’s planner had been notified of these responsibilities, and the couple was aware of them from the time of signing. As a courtesy, their planner ultimately arranged for the catering company to handle the furniture setup at no additional cost, despite this not being a service they typically provide. Witsend also worked to save the couple nearly $3,000 in additional expenses. Despite these efforts, more than 100 wooden chairs were left outside rather than returned to their designated storage area. Our team had to bring in additional help to properly store the furniture, resulting in a labor expense. This was not an arbitrary charge, but a cost associated with work that had to be completed after the event. When the couple disputed the charge and threatened further action over the amount (extortion is illegal), our supervising manager responded with a genuinely sincere and heartfelt email, despite the couple’s rude and threatening behavior and refusal to take responsibility for the furniture left behind. Rather than responding with the same kindness, they chose to take that gesture and use it against them in a public review. Ultimately, we chose to return the money. We do not share these details lightly, as we generally prefer to keep client matters private. However, when our team’s efforts and professionalism are publicly misrepresented, we feel it is important to protect and provide the broader context. The signed contract, along with the communication exchanged throughout the planning process, accurately reflects the expectations, accommodations, and efforts made by our team. We went above and beyond, alongside other vendors, to help create the wedding experience this couple envisioned. We sincerely wish all of our couples the very best, regardless of how their experience or our interactions may ultimately be perceived. We remain committed to treating every couple with care, transparency, and professionalism. Please feel free to connect with us if you have any additional questions about this review and response. Thank you!

el of detail, but because so many of the statements made are simply inaccurate, and MONTHS after their wedding they still have time to write negativity. We feel it's important to provide some factual context, as well as our experience with this couple. Our difficulties collection payment from this couple. This couple was late on three of their four installment payments - by months. One payment was more than 90 days late. Per the contract, late fees applied, yet we waived every single one of them in an effort to be accommodating. Despite that flexibility, they still managed to go into their wedding weekend with a balance due to us, while it was small, it was still frustrating - but despite this we still worked hard to ensure the couple had a successful and positive weekend celebration. Regarding communication and "last-minute rules" - there were no “surprise” venue rules introduced weeks before the wedding - that’s factually untrue. There was one change that came from the town and was outside of our control, of which we communicated to the couple in January (6 months before the wedding). An agreement was reached prior to the event for this change with the couple. Our music policy is that the music ends in our barn at midnight and the barn is shut down/vacated, this was an agreed to end time. Unfortunately, when our staff attempted to enforce those agreed-upon policies since it was not shutting down, they were met with extreme hostility and aggressive behavior from the groom himself going as far as to threaten to “ruin our venue” on multiple occasions. Our team member on site was treated in a manner that made us uncomfortable enough to remove her from the situation entirely - leaving the wedding party to stay past the midnight agreed upon end time. Protecting our staff will always come first. No police were contacted about their breach of midnight departure. (Feel free to ask how our new staff member felt) On their departure day, after their contracted departure time of 3:00 p.m. had already passed, we encountered a similar issue. Instead of beginning cleanup and departure procedures, we were met with more confrontation. The challenges extended beyond music and departure times. During the event, numerous pieces of venue property was damaged. Cars were driven through restricted/ protected lawn area, causing damage that affected upcoming events. A venue golf cart was taken off property and driven onto a public roadway without permission, creating significant safety concerns. Additionally, liquor was left available as a self-service station after licensed bartending staff had departed, despite clear contractual requirements regarding alcohol service and liability. Without communicating with us, they broke our shuttle bus policy (which has a size limit due our parking lot size). Our team had to jump in to act upon. There were also numerous accommodations made on our end that are notably absent from this review. Unfortunately, this type of thing became a recurring theme throughout the planning process and the wedding weekend itself. Accommodations were expected on our end, rules were challenged and simply ignored, and courtesy was rarely extended in return. We host weddings because we love helping couples celebrate one of the most important weekends of their lives. Most of our couples are wonderful, respectful, and a joy to work with. We are flexible whenever possible and regularly go above and beyond to accommodate special requests. What we ask in return is simple: respect for our staff, our property, our contracts, and the local regulations that allow us to operate. This couple simply did not extend this. Despite all of this, we sincerely wish this couple a happy and successful marriage. Their wedding weekend ultimately reinforced the importance of having clear policies and consistently enforcing them

about the property, the grounds, and the experience you ultimately had celebrating your wedding day with family and friends. Knowing that your day was everything you dreamed of means a great deal to us. We also appreciate constructive feedback, as it helps us continue to grow and improve. During your planning process, our team did experience staffing changes and for good reason at the time, which can happen in any business from time to time. While we understand that transitions can feel disruptive, we do want to clarify that each transition included efforts to ensure continuity and support. Our former venue manager introduced herself via email on December 1st, 2025. Our current venue manager connected with you during a scheduled in person call the same week they joined our team, and as owners, we remained available throughout the planning process while also connecting you with your Day-of Coordinator. Maintaining open communication and timely responses during these transitions was a priority for us. We believe that extending grace and understanding during periods of transition is invaluable, though we also recognize that every client experiences those situations differently. Your feedback overall has been noted and will continue to help us refine and strengthen our processes. Regarding the property itself, as a working wedding venue that hosts events with significant guest traffic throughout the season, occasional maintenance needs and wear can arise. Our property management team routinely inspects the grounds before and after events and addresses any issues that require attention. While we work hard to proactively maintain and improve the property, there are times when conditions can change during an event or due to heavy use that may be outside of anyone's immediate control. When issues are identified, we take action promptly and continuously invest in improvements to ensure the venue remains a beautiful and safe setting for future celebrations. Most importantly, we are grateful that despite the concerns you shared, you were able to create a beautiful celebration surrounded by the people you love. Thank you again for choosing our venue to be part of such a meaningful chapter in your lives. We wish you both a lifetime of happiness and appreciate you sharing your experience.