After two COVID reschedules in 2020, my daughter had to cancel her wedding that was scheduled for April 2021 and Yours Truly videographers is the ONLY venue/vendor not to return a portion of the deposit. The average deposit return we have rec...eived from everyone else is between 70-100%. Yours Truly has offered ZERO. We were first advised of this by someone named Savannah. When we expressed our displeasure with the decision, we were contacted by "higher up" Claudia who provided the same verbatim response as Savannah. It was as if they were both reading off a script. In such unsettling times and with the cancellation of a wedding, it is disheartening to believe that Yours Truly could act so coldly as to not offer any type of refund. I find it ironic that both Savannah and Claudia sign their emails with "Warmly" when their service is far from being such.
Thankfully, the other venues/vendors show that there are still companies who cherish and honor the term "customer service". Do not use Yours Truly unless you are willing to risk throwing away every dollar you give them.