Zazzy Box

imple to identify a design, allow for customization, and fabricate the final product. I was out of state for most of the process due to school and Asit made several accommodations to help me create my beautiful ring. My fiancé LOVES the ring. I would recommend Zazzy Box to anyone!

ate, and personalize my now-fiance's engagement ring. This company knows the business in diamonds and helped me choose an absolute stunner. The best part of Zazzy Box is their customer service! And whole thing was not an intimating experience at all, unlike the pressure you would get walking into a big box store(Tiffany's, Zale's, etc). They were quick to produce this customized ring and I was kept in the communication loop throughout the whole process. If you: - are noob and don't know what you're doing buying an engagement ring - want a HIGHEST QUALITY fine jeweler with the best diamonds around - need a PROFESSIONAL to help DESIGN a personalized piece - need the BEST PRICES out there - want the BEST EXPERIENCE with jewelry in Houston, Tx then definitely seek out Asit and the ZAZZY BOX team!

isioned. Everything was going perfect until about a month and a 1/2 month later when I looked down and saw that my ring was bent with a few of the side diamonds missing. I was distraught. I never wore this ring besides to my classes at law school, or out with friends and always put it up in my jewelry box as soon as I got home, never showered, slept, or ran with this ring EVER. Asit reassured us that he would fix it and that it was probably a design defect. He got the newly designed ring back to us within a week. On Saturday (two days after receiving my newly redesigned ring) my fiancé and I attended a gala around 7ish. I wore my ring to the gala and had a wonderful time until I noticed that my left hand was hurting. I looked down to see my ring was bent so hard on my left hand it was swollen and red. We left the gala early and immediately went home to try to take the ring off. We had to use pliers to get it off because it was so bent on my finger. Of course we called Asit. He seemed understanding and concerned about what had happened and had his setter come and pick up the ring from my house the next morning on Sunday. At this point, of course my fiancé and I are concerned and worried. Asit asked to meet with us the following Wednesday and of course we came because I wanted to here about why this could have happened, what we could do next, and how we could fix this. Going into this meeting I wanted a solution. I trusted Asit and his team to make this right. I was wrong. We walked into Asits office where he talked us through our options, refund, partial refund, and a third option wit h “caveats” that he never explained to us. Asit called another jeweler (or setter) into the office who took asits seat and began to say how “impossible” it was that the ring bent. We understood and said so but that it did happen so it isn’t impossible. This jeweler proceeded to tell me to put the ring back on and clap my hands together (like I said I was doing at the gala) and see if I could make it bend. I obviously couldn’t but was mortified that I was made a spectacle of. I then showed him pictures of how the ring looked at the gala, where he told me “that’s not even on your ring finger.” I told him that it was and he’s response was “that’s weird.”They then both proceeded to tell us that this couldn’t have happened, there is no way, unless I banged it with metal. I again reminded them I was at a gala and did absolutely NO heavy lifting. They didn’t care. After continuous back and forth about how “impossible” it was for the ring to break I started to cry. I was torn down and sad beyond words that my engagement ring and memories surrounding it had come to this. I have NEVER felt more embarrassed, humiliated, or undermined in my life. I trusted Asit and made the wrong choice. I am writing this review to share my experience. Zazzy box was great when they created my beautiful ring. But when it broke TWICE they couldn’t care less about my feelings or my fiancé’s. Something was obviously wrong. I have never been treated with such disrespect from someone I called a friend in my life. And frankly I am still dumbfounded that this actually happened. I write this not out of anger but hope to save the next customer from heartache.

everyday. Wonderful professionalism and a dream to work with. I recommend them to anyone looking to customize an engagement ring without the enormous price tag.

strumental throughout the entire process as he puts the customer's needs first. He ensured I was educated at each step, was very patient & understanding, and provided me with the utmost quality with the best available price. Both rings exceeded my expectations. I would highly recommend Zazzy Box, a family-owned company, to anyone looking for quality and value. I am definitely a lifetime customer.

I don't have enough words for it! I am from Indiana and to be able to smoothly work things out from here all the way to Houston is incredible. My girlfriend loved the earrings, and I will 1000% come back to Zazzy for any future jeweler purchases. Update: I did come back as promised and bought an engagement ring and wedding band all in one. The process was buttery smooth again and Asit and the team made my experience flawless. He was able to accommodate my short timeline and got me exactly what I wanted! When I checked prices elsewhere, I couldn't find anything remotely close to ZazzyBox's price. I'm not going to bother looking anywhere else anymore.

ous person and they truly impressed me with their service and delivery!

minor changes we would make in the middle of the process! Would definitely recommend anyone to ZazzyBox that needs fine jewelry!!

livery was on time and the packaging ensured that the ring was safe and secure. My fiancé received a lot of ooo's and ahhh's when they saw the ring. I recommend everyone to Zazzy Box. They provide great service at an even greater price. I plan on getting my wedding band from them. Thank you for making this proposal a moment to remember!