ZEHN CONCEPTS

I hired Zehn Concepts to provide décor services for my son's traditional Nigerian engagement ceremony. Despite clear communication and increased budgetary accommodations to meet their requirements, the services delivered were deeply disappointing and did not meet the agreed-upon standards. Key issues included: - Drapery: We paid for wall-to-wall and ceiling-height drapery, but the coverage was sparse and poorly executed. Additionally, the drapery was stained and discolored in certain places. - Dance Floor Wrap: The wrap was uneven with visible bubbles, creating a sloppy appearance. - Stage Setup: The stage wrap was incomplete, and the gold-trimmed steps we contracted and paid for were never provided. - Lighting: The lighting production fell far short of what was promised. Zehn Concepts attempted to shift blame for these failures onto other vendors and the venue rather than taking accountability. Communication was chaotic, with last-minute requests for information already provided during previous meetings. We requested a refund of $3,350 due to these numerous deficiencies. However, they only offered $500, which is wholly insufficient given the scope of their contractual breaches and the negative impact on a once-in-a-lifetime event. I cannot recommend Zehn Concepts to anyone seeking professional and reliable event décor services. Their lack of preparation, accountability, and execution caused unnecessary stress and disappointment during what should have been a joyous occasion.