Rob and his team are true professionals who know how to treat their customers. A typical day shopping in the diamond district in NY consists of many solicitations from individuals on the street. Upon entering various vendors/shops, you are typi...cally asked what you want and they give you a price - most businesses seem to be looking for one time deals and are not as interested in education, reputation, referrals, and repeat sales (though they may not realize this is how they come off, or perhaps they don't care). Rob and the team at Zoland make you feel welcome as soon as you step foot inside the door. They are more than willing to educate and guide with an extensive family history of knowledge and success in the fine jewelry field. Their demeanor makes you want to refer your friends/family to them. I purchased an engagement ring and they seem more than happy to touch up or re-size, if need be, most anytime in the future. If considering an upgrade to a previous purchase from Zoland's, they state that they also "refund" your purchase price from the previous ring to be used toward the next ring from them.
Overall, I definitely plan to refer friends/family to Zoland's and suggest readers of this review give them a try.