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Zu Zu's Petals & Gifts Reviews
4.1 out of 5.0
Reviewed On 6/29/2023 by Rachel P
Just want to let everyone know that Zuzu's Petals & Gifts is no longer in business, but Cindy's (the owner) website and Facebook are still very active, don't fall for it and order anything online, it will not be deliver and she will keep your m...
Reviewed On 5/23/2022 by Ellen L
Cindy gave our daughter exactly what she wanted and we were over the moon thrilled with the outcome. We had to move indoors and they had 2 days to build florals for the actual ceremony because the outdoor arbor wouldn’t be used. My daughter sen...
t over a picture and the arrangements were perfect! She also reminded us to bring some buckets so we could take home those beautiful flowers! So many people commented on them!
Reviewed On 7/11/2021 by Eva P
I should have read the reviews and went to another florist. Unfortunately, I did not see the flowers and stands until the ceremony began and that was too late to do anything. So I had to use them for my wedding. They will not deliver your flowe...
rs on time. And will not give you a heads up if they are running late. I don’t not recommend renting their Harlow stands. They are overpriced $25 per and are cheap and ugly. They look spray painted diy projects that your kids can do for half the price. Cindy will claim that she uses them for every wedding and gets no complaints. I guess she doesn’t have complains relayed to her. She claims her flowers are fresh but will arrive brown and wilted. I had a $2k order and it was disappointing. Cindy and her staff lack communication because I had emailed her office, and I was told that she was out of town and she will reach out to me when she comes back. And she did not. When I called her two weeks later she had no idea who I was or why I was calling. Her business lacks organization, creativity, and respect. She was able to give me a small return however she didn’t not apologized or take accountability for her business/products. She gaslit me and said she does weddings every week and never gets a complaint and is not sure what happened to my flowers and stands because they were “perfect” when she delivered them. She said she had a picture of them but didn’t show it to me to compare. She insinuated that something had happened on my part and that was simply not the case. We did not move the flowers outside and everything took place inside the venue, so they had not had any heat exposure on our end. So that was interesting too.
Reviewed On 4/06/2021 by Jenny C
Honest review- Read until the end!- I do not live in the area, so it was hard to know the reputation of the places I was using for my wedding. On a whim I went with ZuZu's because they were co-located with the cake bakery I used. My most impor...
tant comment about this florist is that you MUST work with the owner to insure that you are taken care of. Zu Zu's did my bridal portraits and I was disappointed (not by the flowers), but by the volume of the arrangement. I decided to bring in the arrangement to discuss with staff on the following day- I did not get to talk to the owner, but a staff that "created my arrangement" she gave me a bottle of excuses and tried to tell me that she wasn't sure what I wanted... When I had my consultation I gave pictures- ones that were on the invoice next to the price. This staffer told me that I was undercharged for the bouquet and that if I wanted it to be bigger I needed to pay $100 more- I argued that this was the quote I was given for that bouquet. They only offered to "make it right for the wedding day" 5 days before my wedding I called and talked to the owner and she went over everything with me, apologized for my previous experience and assured me that she would be in charge of making my arrangement also that she would send a video before it was delivered. So the day of arrives and ZuZu's went above and beyond! They made the most beautiful arrangements and provided the most lush greenery. The owner even personally delivered the arrangements and helped place them at my venue. I was overwhelmed at the beauty and attention to detail that Connie gave me. So I 100% recommend ZuZu's, but I would make sure you discuss and work exclusively with the owner. I hope you find this as an honest review as I believe that I just got the wrong person who did not take my business seriously (for the bridal pictures). I can appreciate an owner who puts time and effort into making sure their client's needs are met. I should also mention that after my phone conversation 5 days before my wedding Connie called my venue to go over the vision and to further ensure that all my needs were met. I genuinely appreciate all the work was given to my wedding. Thank you Zu'Zu's
Reviewed On 8/13/2020 by Karen S
I was really looking forward to the flowers from ZuZus , but was greatly disappointed. It seems like inconsistent service- I’ve had some everyday bouquets that are beautiful and others that are just awful or not worth it for the price. I decide...
d to do my wedding bouquet and wedding party flowers here anyway, paying over a thousand dollars and thinking it was gonna be worth it. Unfortunately the result did not match what was discussed. Some of the flowers were wilted, smooshed, my bouquets were lopsided and it seemed to have just been thrown together last minute. I was carrying my bouquet and having to prop some flowers up and push them back in throughout the day. I did not receive a single compliment for the flowers, all of them were left behind and even though I had plans to preserve my bouquet, they brought bad memories so I just decided to throw them away. I would not risk it again.
Reviewed On 12/23/2018 by Alyssa D
They brought my flower ideas to life! I wouldn't have changed a thing. Best place to get your flower arrangements in NWA!
Reviewed On 3/19/2018 by Anna W
We interviewed 2 florists in NWA assuming we would go with the one we had been using for years. That one still hasn’t given me a quote. But it didn’t matter because Zuzu’s enthusiasm for design and details and just the welcoming feeling from C...
indy and her sister made us say Zuzu’s is the one.
Oh and did I mention the gorgeous flowers? They nailed the look my daughter wanted and the flowers were stunning.
They are wonderful to work with and every detail was spot on. We have a new florist.
Reviewed On 11/15/2017 by Payton S
ZuZu's nailed my wedding flowers! They were absolutely stunning and everything I had envisioned! The owner was so very easy to work with - even when I changed my order up a few days before the wedding. She worked hard to give me what I wanted w...
hile staying within my budget. I would highly recommend ZuZu's Petals & Gifts for your wedding floral needs.
Reviewed On 10/18/2017 by Denise A
Zuzu’s turned a vision into reality for my daughter’s wedding! I remember hearing my daughter describe the color scheme and flower combination she hoped for and was so thrilled to see how well the final arrangements reflected what she had hoped...
. The complements and questions we received at the ceremony and reception were evidence to that fact. The price, service, and final arrangements were a terrific combo that satisfied our vision and our budget.
Reviewed On 8/29/2017 by Holly K
In the Northwest Arkansas area everyone knows ZuZu's Petals and I was so excited to work with them for my bridal bouquet, bridal and groomsmen party flowers, and ceremony and reception flowers. The final product was absolutely gorgeous, but wit...
h all of the hype surrounding Zuzu's I was expecting better customer service and a more personal experience.
Reviewed On 5/10/2015 by Jordan A
Beautiful flowers! They are so easy to work with and are fairly affordable.
Reviewed On 11/06/2014 by Gabby M
ZuZu's was wonderful to work with. They will work with your budget and make your ideas come true. The employees are all great to work with and always friendly to help you make your day even more beautiful.
Reviewed On 7/15/2014 by Tessa S
I loved Zu Zu's! I was able to customize my own wedding floral package with them and tell them exactly what I wanted. They offered ideas and suggestions as well! I ordered my bridal bouquet, the mens' boutonnieres, and my flower girl's petals t...
hrough them. The flowers all looked so colorful and vibrant. They were gorgeous!
Reviewed On 12/18/2013 by Grace H
I had a "day before the wedding freak accident" and needed more flowers STAT! Because my wedding was 2 days after Thanksgiving, most places were closed. I just happened to drive past ZuZu's and see the open sign, even though they had a note o...
n the door saying they were closed for the holiday. I went in, and the owner was in the back just cleaning up and doing odd jobs. While they were technically closed, she showed me several flowers, gave me tips on how to keep them looking fresh all day, and gave me some not so perky roses for free to use as aisle petals. I will 100% be going back for all my flower needs
Reviewed On 11/12/2013 by Emily G
I just used ZuZu's for my bouquet for the wedding, but I got exactly what I wanted. I met with one of their consultants to show her some pictures of what I wanted and answer her questions - she nailed it. I got exactly what I wanted and the bou...
quet was beautiful. I couldn't do all of the flowers through them for budgeting reasons, but they did a great job.