Summary: This vendor has so much potential. The videos are gorgeous cinematic style films that will make you feel like a movie star. But the company needs help with the business side of being a wedding vendor. 9 months after the wedding, 3 mont...
hs after the delivery deadline described in the contract, I am still waiting for my footage.
We did not hear from Vadim, the owner, in the weeks leading up to the day. We would reach out to confirm what time they would arrive and no response. I believe we did finally hear back from them either a day or two before, but this was definitely scaring me. Day of went ok. I definitely felt like they were always losing us, but that could also be because I was distracted by everything else at a wedding. The real problems didn’t come up until the due date of our video approached (6 months after the wedding). As the date came and went, my husband and I emailed and called to get an update… no response for weeks. When we finally got a response, Vadim explained how they don’t want to rush the editing process and end up with a bad video. We understood not wanting to rush but 7 months after the wedding they hadn’t even begun the editing! In exchange for being so late, Vadim agreed to give us additional footage free of charge. 8 months after the wedding, 2 months late, we receive communication that both videos are done (the feature film and the extra footage) and that we will receive an emailed version and a USB will be mailed the following Monday. But they needed the final payment before sending anything. I understood as this is a good business practice, so we sent the final payment via PayPal.
After submitting the final payment we received the feature film via email but not the extra footage. AND 9 MONTHS after the wedding, we still have NOT received the USB footage in the mail.