Hopefully you never have an issue with your order, because when informed they become VERY RUDE. I called to inform them of a confidentiality error (they gave a billing slip with my personal information to a recipient who was receiving an arrang...
ement on behalf of our organization, not me personally) and they repeatedly cut me off saying "We do NOT send that information"/"We did not do that". Yet, the recipient came to let me know that they are sending my name and address with the arrangements I ordered online. The RAO employee then handed the phone to someone else, who was also extremely rude. After she repeatedly denied it as well, I informed the woman on the phone that good customer service would be to apologize for their error and work to correct it in the future, and her response was, "Don't tell me what to do! What, YOU'VE never made a mistake?!?" She then proceeded to tell me that it was likely "the computer's fault" and "Don't you work with computers... don't they ever make errors for you? WHAT, YOU'VE never made a mistake". RAO wanted me to make my employee bring the slip to them as proof since he "does not live that far away and they do not give out that information"... When I told her I am not making my employee go out of his/her way to PROVE that they did something, she threatened to call herself and tell him to, and then hung up on me. WOW.
Businesses make errors, I get it. It is the way in which those errors are handled that really shows someone's true colors. Having multiple people at an establishment behave in this manner shows me that the organization supports the way in which this was handled. Denial, defensiveness, and blaming a customer when you made a mistake is not promising. If ordering for an important event... BEWARE.
I have made many orders over the past few years, including flowers for my wedding, which were not bad but not amazing, and multiple orders on behalf of businesses. After someone informed me they are sending my personal address and billing information out upon delivery, and especially the way in which they handled the situation, I will never use them again.
Beware if you are not looking to have your personal information given on a delivery slip. The ONLY place my name and address were entered when ordering was for the credit card information and CC address verification. Other companies simply deliver the arrangement and information provided for the card, as expected by the person placing an order. While this may not be an issue for everyone, there are certainly times when it is. Do not expect the billing information provided to be confidential. More importantly, if there is an issue with your order, do not expect professional and courteous customer service! You will most certainly be informed that you are wrong and RAO is right!
Reviewed On 8/07/2016 by Annie D
Rick is amazing and puts together beautiful floral arrangements! Very impressed!
Reviewed On 10/26/2011 by Chris B
I chose Sam Rao Florist based on a recommendation from one of my bridesmaids. They did such an amazing job! They were a very reasonable price and gorgeous flowers. I had a 9:30am wedding and they delivered the flowers right to the church a litt...
le before 8am and were able to assist with placing them.
Reviewed On 5/10/2010 by Krista P
My flowers were easy just bouquets boutenierres and corsages but they came out perfect. They did exactly what I wanted and the flower quality was amazing. I had red orange and yellow- roses lilies and gerber daisies. Some of those color...
s are hard to get in those colors. They were beautiful!!