The Wedding Outlet

rvice.

S website for tracking info - great except they didn't send a tracking number. Their live chat on the website doesn't work. Their customer service phone number has a recording saying agents aren't available since they aren't a retail site ... um if you are selling to the public, you are retail. Awful experience.

vors had been back ordered and would not arrive for my wedding. They apologized for not sending an email letting me know. This left me with not much time or choice to find replacements.

ly 5th and I still didn't receive my package. I checked the status of my order and it says it is still not shipped. There is no any indication on the listing that it will be shipped later or I need to give them some time for processing. Only that it will be delivered no later than 5th if shipped with regular mail. My wedding is on July 7th (a day after tomorrow). We are having a beautiful wedding ceremony with wine box. We are having this wedding filmed and also transmitted over internet so a lot of people who can't attend can see it live. Now I am devastated. There is no place I can run to buy another box and make it work for us. Last days before wedding are super hectic and busy. I literally have no time to go shop right now. There was a question when I was placing the order about the date of my wedding and how soon I want to receive the box.... WHY did I pay additional $35????? Didn't it ring the bell to check the order and to see how urgent it is? I tried contacting the business. On their website they have options for: Live Chat, email, and phone number. NOTHING is useful! That chat button is not even clickable. Email is dead. Not responding. The phone number is only a useless voice answering machine which is not helping in any way. Beware everyone. Better place orders elsewhere. They only care about getting your money and then you just catch your luck with your order.

ave no representatives because they are not retail. I tried to chat and that would not work either. I had to call my bank and charge back the transaction. When I did that , a representative contacted me and then shipped the order. Some of the fans are backwards and one was glued together. Quality not good.

my robes, I used a promo code to get 15% off and received free shipping because my total was over $199. I returned the robe (had to pay to ship it back!) that was too small and received a refund of about $39. However, when purchasing the new size, I could not get free shipping because my total was less than $199. The company was unwilling to honor the first price I paid the first time and I had to pay about $20 more the second time ordering the robe. Only order from them if you’re positive you won’t need to make an exchange or return anything because they don’t care!

ompany and they went above and beyond to make sure I got their products before the event date. Even though it was my mistake, they worked with me to make sure everything was perfect and on time. I would definitely buy from this business again!

their website, I wanted mine and my fiance's name along with our wedding date (Ginger & Jake September 9, 2017). The package came in the mail yesterday and it only had our names and month of our wedding (missing the date and year). Who in the hell would order something like that? I immediately send the company an email to notify them of the issue. They respond via email today stating this was the way I input the information which is NOT CORRECT. I asked if they can issue a refund and I will return the item as I will have ZERO use for it now. They proceed to tell me they cannot issue a refund and will not accept a return but they will give me 30% to RE-ORDER the same cake serving set again with the correct engraving. What a fucking joke. Excuse my french but I am extremely upset by their lack of customer service. Do yourself a favor and NEVER order ANYTHING from this website. I was planning on ordering ALL of my reception items from this company and I will gladly take my business elsewhere based on their lack of customer service. I have now wasted $75 on something I WILL NEVER USE and this company just came up on $75. Do yourself a favor and order from somewhere else.

reach customer service there is no actual person to talk with. Their toll free number only has a recorded message. As requested I sent an email to their info mailbox with no response. I logged into my account online and processed a claim. Still no response. Poor management of an online business.

y bank to put in a claim to get my money back and order with another company!!

e my money. This place is a waste and has TERRIBLE customer service, they don't care about the customer one bit. STAY AWAY.

t to the point that they looked bad.

-- they have it all!!

ce!