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Gifts & Favors
Bridesmaid Gifts, Flower Girl Gifts, Gifts for the Bride, Gifts for the Groom, Groomsman Gifts, Parent Gifts, Personalization, Wedding Favors
The Wedding Outlet Reviews
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Reviewed On 9/09/2021 by Ann W
I placed an order. I checked daily for updates. I inquired and was told that I was not notified my order could not be fulfilled. I was not offered a substitute for the items. Had I not contacted the company, I would not have known. Very poor se...
Reviewed On 7/28/2021 by s g
I ordered favors on the 6th, I didn't receive any update on when they were shipped. After I emailed them, I got a rude email saying they would go out on the 22nd. They actually shipped on the 26th. I then get an email saying to check the USP...
S website for tracking info - great except they didn't send a tracking number. Their live chat on the website doesn't work. Their customer service phone number has a recording saying agents aren't available since they aren't a retail site ... um if you are selling to the public, you are retail. Awful experience.
Reviewed On 7/13/2021 by Ashley F
This company is responsive when you reach out but if you don’t have time to correct orders or for things to be back ordered, don’t use them. When I noticed a refund on my credit card, I reached out. They got back to me within an hour that my fa...
vors had been back ordered and would not arrive for my wedding. They apologized for not sending an email letting me know. This left me with not much time or choice to find replacements.
Reviewed On 7/05/2019 by Angelica C
I ordered the wine box from theweddingoutlet.com website. It stated on the listing that the delivery will be by July 5 the latest if shipped with regular mail. I placed the order on June 28th and paid $35 for rushed 2 days delivery. Today is Ju...
ly 5th and I still didn't receive my package. I checked the status of my order and it says it is still not shipped. There is no any indication on the listing that it will be shipped later or I need to give them some time for processing. Only that it will be delivered no later than 5th if shipped with regular mail. My wedding is on July 7th (a day after tomorrow). We are having a beautiful wedding ceremony with wine box. We are having this wedding filmed and also transmitted over internet so a lot of people who can't attend can see it live. Now I am devastated. There is no place I can run to buy another box and make it work for us. Last days before wedding are super hectic and busy. I literally have no time to go shop right now. There was a question when I was placing the order about the date of my wedding and how soon I want to receive the box.... WHY did I pay additional $35????? Didn't it ring the bell to check the order and to see how urgent it is?
I tried contacting the business. On their website they have options for: Live Chat, email, and phone number. NOTHING is useful! That chat button is not even clickable. Email is dead. Not responding. The phone number is only a useless voice answering machine which is not helping in any way. Beware everyone. Better place orders elsewhere. They only care about getting your money and then you just catch your luck with your order.
Reviewed On 5/16/2019 by Eric M
Don’t use this company ordered 16 coolers. 1 of them they sent incorrectly and would not fix bc the order was older than 14 days old. Customer service is awful.
Reviewed On 5/14/2019 by Pamela H
I ordered japanese cherry blossom fans for a wedding decoration. I was charged immediately. After two weeks, I got on the website to find out the status. My order still had not been shipped. They do not answer their phone as they say they h...
ave no representatives because they are not retail. I tried to chat and that would not work either. I had to call my bank and charge back the transaction. When I did that , a representative contacted me and then shipped the order. Some of the fans are backwards and one was glued together. Quality not good.
Reviewed On 1/05/2018 by Stephanie L
Do not order from this company!!! I ordered five bridesmaid robes (which I love the robes themselves!) but the costumer service was awful and ruined my opinion of them. I needed to exchange a size but they do NOT offer exchanges. When I ordered...
my robes, I used a promo code to get 15% off and received free shipping because my total was over $199. I returned the robe (had to pay to ship it back!) that was too small and received a refund of about $39. However, when purchasing the new size, I could not get free shipping because my total was less than $199. The company was unwilling to honor the first price I paid the first time and I had to pay about $20 more the second time ordering the robe. Only order from them if you’re positive you won’t need to make an exchange or return anything because they don’t care!
Reviewed On 10/16/2017 by Brystle P
We purchased our aisle runner, flower girl basket, and ring bearer pillow all from the wedding outlet. The quality of the items were great, quick turnaround, and reasonable prices.
Reviewed On 4/13/2017 by Carly M
My experience with The Wedding Outlet was a pleasant one. A customer service rep helped me and asked me what date I needed the merchandise by. A week later I realized I had the wrong date and needed the merchandise a week early, I emailed the c...
ompany and they went above and beyond to make sure I got their products before the event date. Even though it was my mistake, they worked with me to make sure everything was perfect and on time. I would definitely buy from this business again!
Reviewed On 4/13/2017 by Ginger L
DO NOT order from this company!!!! I have ordered one item through this company previously, before I started having issues. Most recently, I ordered a cake serving set that came with custom engraving. When completing the information online on ...
their website, I wanted mine and my fiance's name along with our wedding date (Ginger & Jake September 9, 2017). The package came in the mail yesterday and it only had our names and month of our wedding (missing the date and year). Who in the hell would order something like that? I immediately send the company an email to notify them of the issue. They respond via email today stating this was the way I input the information which is NOT CORRECT. I asked if they can issue a refund and I will return the item as I will have ZERO use for it now. They proceed to tell me they cannot issue a refund and will not accept a return but they will give me 30% to RE-ORDER the same cake serving set again with the correct engraving. What a fucking joke. Excuse my french but I am extremely upset by their lack of customer service. Do yourself a favor and NEVER order ANYTHING from this website. I was planning on ordering ALL of my reception items from this company and I will gladly take my business elsewhere based on their lack of customer service. I have now wasted $75 on something I WILL NEVER USE and this company just came up on $75. Do yourself a favor and order from somewhere else.
Reviewed On 4/07/2017 by Nichole B
I placed an order online and received an email two days later that my package shipped. When I didn't receive the package a week later I tracked the package online through FedEx. The label was created and the package wasn't shipped. In trying to...
reach customer service there is no actual person to talk with. Their toll free number only has a recorded message. As requested I sent an email to their info mailbox with no response. I logged into my account online and processed a claim. Still no response. Poor management of an online business.
Reviewed On 4/07/2017 by Michelle J
I placed a large order from this vendor (which is an online service) a for a week now I have been sending emails trying to find out WHERE IS THE ORDER!! They have the worst customer service of any business I have dealt with!!! I am going to m...
y bank to put in a claim to get my money back and order with another company!!
Reviewed On 2/06/2017 by Kerin R
DO NOT ORDER FROM THIS VENDOR! They have the worst customer service ever... I received the wrong color in something I ordered (it was completely different than what it looked like on the website) and time and time again they REFUSED to refund m...
e my money. This place is a waste and has TERRIBLE customer service, they don't care about the customer one bit. STAY AWAY.
Reviewed On 7/30/2015 by Joleen B
I ordered customized initial necklaces for my bridesmaids and screen tee shirts that said 'father of the bride/groom.' Overall I was happy with them; the necklaces looked great. The screen tee shirts had slightly imperfect print on them, but no...
t to the point that they looked bad.
Reviewed On 6/05/2015 by Adriana M
I won a $500 gift certificate to The Wedding Outlet through a Pinterest contest!! I also used a 20% discount code so I was able to get $600 worth of stuff for FREE!! I got several things for my ceremony, reception, keepsakes, 100 candle favors ...
-- they have it all!!
Reviewed On 11/21/2011 by Genevieve D
Since I was getting married in the Bahamas, I decided to go with a tropical theme. I bought seashell bottle openers, luggage tags with boats on them, little seashell picture frames for the name cards, and a seashell sand ceremony kit. Great pri...