23 total reviews
It pains me to leave this poor review as I was initially very excited about working with Simply Mox.
I had a long list of issues & concerns, but here are highlights:
--Our contract stated we would receive responses to our messages within 1 business day. Our average response time was 5-9 business days. This happened repeatedly, not just once or twice. This was extremely frustrating, particularly as we needed to make decisions in a timely manner.
--Not all of the elements of our contract were adhered to. Example: our contract stated that our package included a vendor walk-through prior to the wedding. This never happened, and there was no communication regarding why. Yvette responded that it was unnecessary since we did not have 15+ vendors. This caveat was not in our contract. In addition, Simply Mox did not adhere to the timeline they set forth in our contract with regard to delivering us our budget tool, planning tool, and production schedule first and final drafts. I had to ask for these items after they were already late by 1-3 weeks.
--There were 3 meetings for which Simply Mox was not punctual, including 30 minutes late to our rehearsal due to traffic.
--They showed poor judgment & neglect with regard to our wedding gifts, resulting in a lot of stress, tears & wasted time the morning after our wedding. They compensated us by providing 75 Christmas cards.
--We received rudeness complaints from other vendors & guests.
--Bottom line: We never felt like our wedding was a priority for Simply Mox. There was no proactive communication & very little regard for detail. (Our names were spelled wrong on the signage at our ceremony...the wedding party was not given printed itineraries for the weekend...etc.) Ultimately, most of the advice, help & guidance we received was from our other vendors, all of whom were fantastic. We just did not see the value in the Simply Mox wedding planning service.
The list goes on. I shared my concerns in person & via e-mail. Yvette addressed them all, but in the end, we had to agree to disagree. Ultimately, the bride and groom's perception is reality though. We
requested a partial refund due to our disappointment with the value of their service, which they declined to provide.
Simply Mox was simply a huge disappointment.
I knew once I was getting close to getting engaged that I would want a wedding planner. Once my fiance and I were official, I approached my mom with the idea. My fiance and I both worked full time and I knew I would need help to plan everything. I found Simply Mox online after reading lots and lots of reviews. I kept going back to them and liked what people had said about them. When I gave my ideas to Susan and her team, they got my vision from the beginning. I had saved pictures from different things that I liked and they had no problem pulling it all together. There were some communication issues as far as when I could get things done and when they got things done but it all came together in the end. They found me amazing vendors that I really enjoyed working with and found the perfect site for my ceremony. I am a Dallas girl born and raised and wanted something a little country and a little city and they did it! Most of my guests were from Dallas and they had never been there and loved it!
Courtney did a beautiful job incorporating my theme and colors with everything from the Save the Date Magnet, the Invitations, the signs done at the reception, and the personalized photo Thank You cards. If I asked for something, they made it happen. They kept my budget in mind which I appreciated. The week of the wedding the team made sure we had taken care of everything and got last minute things for me that I simply didn't have time to get.
They respected my simplicity for my Catholic ceremony and allowed it to focus on the bride and groom. The reception was stunning. I couldn't believe how it all came together. I was so pleased with every little detail. Susan and her team made my day so enjoyable from beginning to end. Everything went so smoothly on the day of the wedding. If there was a problem, I wouldn't have known it. My husband and I's families had an amazing time and got to enjoy each other without having to worry about anything else.
I am very appreciative to Susan, Yvette, Courtney, and the whole team to putting together such an amazing wedding for my husband and I. I am truly thankful for them and all their hard work.
Susan is great! However, I did the "week of" but its really a month of deal. We couldn't coordinate a time to meet until the monday before the wedding and I had 6 or 7 emails from vendors and susan when i got off work everyday with questions. Things i had already taken care of and Susan was changing because she thought they would be better another way. In the end it all worked out and they did a great job coordinating my busses for the guests.
Susan was the perfect coordinator....she had a vision for my daughter's wedding and with the ideas the bride gave her, she did an awesome job..The WOW factor was incredible and Susan helped us with every detail...This was an out of town wedding for Susan and she was almost always available and best of all stayed on budget....We had a wonderful experience...
I went to a wedding that was planned by Simply Mox about two years before my wedding, I knew from the moment that wedding ended, that I would be using whoever the planner was.
Fast forward a year and shortly after being engaged I reached out to Simply Mox to be sure I got on their books early - I wasn't going to let their schedule get booked and risk them not having time for my wedding! We planned our wedding for about a year and I will say choosing Simply Mox was the best decision I made regarding our wedding!
I didn't want to(nor did I know how to) plan every single thing about my wedding (especially the annoying detail parts) I just knew the color scheme I wanted as well as the vibe I wanted and I let Susan roll with that. She came back with the most amazing ideas each time we talked and the end result was stunning. I have had people say to me that our wedding ranks as one of the top weddings they have ever attended! Huge KUDOS to SUSAN and her team for that! They said it looked like it was out of a magazine and they are so right!
As you know, you don't see the whole room put together until you are announced at your reception and honestly I could barely breathe! It was overwhelmingly beautiful and looked like something in a movie. I couldn't believe this was all for Kyle and me! The first things that popped into my head were, this is gorgeous, wow, stunning, exquisite, I am in awe!
To say I recommend Susan and the Simply Mox team is an understatement! I HIGHLY recommend them!! If you can let go a bit and leave things up to the professionals, I promise you will not be let down. You will be overjoyed with the work Simply Mox does! I know I was!
I could not have asked for anything better than what Simply Personal provided! Courtney did such an AMAZING job on everything from our Save-The-Dates to our Thank You notes and everything in between. I told her a few things that I liked and didn't like from previous weddings and she pulled it all together in the first try! She was very easy to keep in contact with and was there to help me in every way that she could. Courtney gave me so many different ideas that I could use at my wedding in terms of menus, place settings, table cards, and more! There's nothing she CAN'T do with graphic design. She really went out of her way to make sure our day was perfect! Even though I am moving out of the state, I am definitely going to use Simply Personal for things from Christmas cards to baby announcements!
I used Simply Personal to create my invitations. It was a very simple project because I already had the main part of the invitation designed. They still charged an exorbinate amount, however, I decided to use them because of all the good things they heard. I learned after my invitations went out, that there was a major error (the RSVP date was drafted with the wrong year). Although I understand mistakes happen and I did of course review the proof, when I emailed them to let them go, all I got was a brief insincere apology email. I expected more. When it is the most important day of life, you want vendors that are proactive in correcting their mistakes.
It's not enjoyable to ready a review like this. We take great pride in our work and design but we have a proofing system in place for a reason. We send proofs to our clients and ask them to carefully proof everything. We have a very tight system and ...
My wife and I were married in June of 2011 at Prestonwood Chapel, with our reception at the Four Seasons Las Colinas. We started working with Susan Strauss and Simply Personal in December, 2010, and enjoyed top notch service and quality for the several months leading up to our wedding ceremony.
Susan and her business both find their foundation in the Lord, and for us that was a huge plus. Knowing that Susan shared our values made it easy for us to align on our vision for our wedding day.
Susan personally put together our wedding plan - she is highly organized and went through all the details with us, giving us options to consider as we looked at our budget. Susan also was terrific about providing guidance related to trends, etiquette, tradition, and what might work best in a given situation. She was never pushy, and at the end of the day my wife and I had the final say on what we selected.
In terms of quality, everything was top notch. We had a fairly generous budget to work with which helped, but even so we had some decisions to make in terms of cost. Susan was able to provide an array of options in terms of vendors at various price points, and we ended up being very pleased with our selection of bakery, florist, musicians, decorations, and invitations.
As we went through all of the months leading up to the wedding, Susan kept us on track, on budget, and was always there to manage the details for us. Although we'll probably never know exactly how much she did behind the scenes, I think the proof was in a wedding day that truly went off without a hitch.
I can recommend Simply Personal without hesitation, knowing that anyone working with Susan and her staff will get top notch service, quality, and dedication to excellence. Whatever your wedding day vision, whatever your budget, Susan will customize the experience to meet your needs with an end product that honors the Lord. We are so thankful we were led to Simply Personal and feel very blessed to have worked with such a great person like Susan.
Susan Strauss and Simply Personal did an amazing job planning and executing my recent wedding. Susan has amazing vision and is able to implement that vision with ease and efficiency. My husband and I blended a family with 4 children, so we didn't have time for the details. With Simply Personal, we were able to have the wedding of our dreams with all of kids, family and friends present. And best of all, we were able to enjoy the evening without worrying about anything.
Susan Strauss York and the team at Simply Personal, helped make my wedding dream a reality. I know it's sound like a cliche, but I honestly could not have done it without them. I live in Ohio and my husband lives in New Jersey. We got married in Dallas, TX and Susan flawlessly managed every detail. I didn't have to worry about anything. She met with me personally everytime I came to town and we were in constant communication via e-mail and text. When I said I wanted cupcakes instead of a cake, Susan immediately recommended a bakery and made arrangements to have the cupcakes delivered. Representatives went to our tasting and helped us determine food and beverage selections, without them we would have overspent. They were on hand bright and early on the wedding day to handle everything, which allowed me relax and enjoy being a "bride to be". When I panicked because we were over our limit at the reception, Susan added another table to make it work. Afterwards she sent us a copy of everything related to our wedding programs, menus, party favors, things we will cherish forever. I can't say enough good things about Simply Personal. When we thought we would have to change our location at the last minute, they went to bat for us and saved the day. Also, they are Christians, so they understood that we wanted our wedding to be spiritual and Christ centered, so we could party at the reception. I would highly recommend Simply Personal as a wedding or event planner. We were over the moon with their services and so were our guests!!!!
When I started planning my wedding I had so much on my plate yet I wanted my dream wedding. Susan and Simply Personal gave me my dream wedding and I was able to have no stress. People all around me noticed how calm I was and never once did I doubt or stress the planning. Susan took care of everything and created the wedding of my dreams. She got my vision by just talking to me and rolled with it. The intrique details that her and her staff took care of were amazing. I look back at pictures and see new amazing details that they created. They followed a timeline, lined up all vendors, held me to the budget I gave her, set up appointments, and ran the day of the wedding so smoothly. I can proudly say nothng went wrong that wedding day and I was all smiles. They created a wedding wonderland down to hanging chandeliers, blinged out table numbers, perfect table linens and flowers, a rockin band that keep everyone on their feet, organized the wedding weekend festivities, and created an amazing exit for us. I could not have asked for more or anything different. Thank you Susan and your wonderful staff.
Susan and her staff executed a flawless wedding ceremony & reception. I didn't worry about a single thing on the big day! Communication & follow up could use improvement, but overall, Simply Personal helped make our wedding such a special experience. Their preferred vendors were superb, and we used their Invitation Studio for everything and all of the invitations and favors were lovely!
Susan and her team went above and beyond to make our wedding dreams come true. They were such a blast to work with and made everything fun and easy. Talented, is not even a word to describe them. There vision is so amazing and outstanding, it will take your breathe away. When we walked into the reception, that is exactly what happened to us."It took our breathe away". When people say they wished they would have gone to Vegas or had regret spending money, Im sorry to say they did not have their dream wedding. I on the other hand can not say that, because we had the wedding of our dreams. It was more than we could have ever asked for. And Susan and her team made that happen. Thank you so much for everything!!
Simply Personal was involved in almost every aspect of my planning. From the first meeting, filled with ideas, creativity and a beautiful portfolio, to the administrative parts like a realistic budget and creative ideas on how to save money, SP was right on! I had the wedding of my dreams, but could never have pulled it off without Simply Personal!
Special Note: for those of you who are blessed to have a father paying for your wedding, but one who wants to know the "bottom line" before signing any contracts, Simply Personal understood my dad's initial concerns, talked him through all the numbers, and assured him that they could stay within the budget presented...he LOVED this and never worried beyond that point about the budget. He had complete confidence in the proposal SP put together for him. So, Simply Personal doesn't just cater to the bride and groom, they're also great at catering to dads, too!
a good place to contact for wedding coordination. i liked how they were professional, organized, and understood what needed to be done. they were helpful to all my questions and quick to respond.
there were some few items that did not go as planned. the boutinneres that i ordered were not pinned onto the people i had listed. also the programs my bridal party and i diligently made were not all handed out to the guests properly (about half of them were still in perfect condition inside the box). i had a catholic wedding and so for some reason the muscian did not have the responsorial psalm verses; he completely left out the verses and sang the chorus over and over again. it would have been better if the coordinator was familiar with the catholic ceremony as to ensure all parts of the ceremony were covered.
as for the reception, everything went beautifully. we had a shuttle bus for our guests and they made sure everyone was shuttled to the appropriate places on time without leaving anyone behind. they were very good at making sure things were on schedule.
Simply Personal was great to work with. Susan had great recommendations of vendors that fit within our budget and style. She and Lindsey were so easy-going yet thorough and professional at the same time. They were so flexible when we ended up changing our venue mid-stream. They went to great lengths to get the job done....even climbing over fences when our reception site couldn't get the lock on the gates open! They were great at giving advice on where to cut things when necessary to stay on budget without sacrificing style. I can't imagine not having them there on my wedding day. It was such a relaxing and stress free day for me because I knew that they had everything under control at the church and reception site. Thanks to Simply Personal, I got to enjoy just being a bride on my wedding day. The reception was everything I had hoped for and then some. I'm sure some things might not have gone exactly as planned, but I never knew it. They either made them right or made it so nobody noticed. I look back on my wedding day and remember everything as perfect! Thank you Simply Personal!
We loved having Simply Personal coordinate our wedding. They put a personal touch on everything. She inspired us to use our own taste and flair, while guiding with her expert opinion. Our wedding day felt personal and represented our relationship well, but also, executed with excellence. Big thanks for making our day so special!!!
Susan Strauss and her team at Simply Personal were hands down the easiest, most organized team to work with. Our wedding was spectacular due to their knowledge of local vendors and experience with every aspect of wedding planning. The Simply Personal team coordinated every aspect of my wedding from picking out the venues to placing gifts in my parent's cars. They are amazing. They also did my Save the Date's and Invitations as well and did a fabulous job. I just told them my ideas and they created something original just for me and my fiance. We were blessed to have them to work with!!!
Susan Strauss and her team at Simply Personal were amazing! I highly recommend them to any bride looking for a wedding planner. Their attention to detail was flawless. They were on top of everything at all times. An absolute pleasure to work with. They also did our invitations and stationary which were gorgeous. Our wedding was perfect with the help of Simply Personal!
I never knew that I could have had such a picture perfect wedding! They went above and beyond anything I ever expected. Simply Personal not only gave me my dream wedding but they also did it within my father’s budget (which he was extremely happy about). I felt like Susan and her staff were my personal Fairy Godmothers! I was never stressed or worried about anything during the whole planning process. I felt like I was their only bride and they were there morning, day and night for me, they were family!!
My wedding day was simply amazing! I had no worries, everything was done for me and all I had to do was show up. My family and I could not have done any of this without Simply Personal. I was living in a different city and my parents were in a different state and it was so easy for us to plan, thanks to Susan. She listened to what we wanted and went out and found that for us.
I loved every minute of the wedding planning process and I am very sad that it is all over. I had so much fun, and Simply Personal made it fun.
To this day I am getting compliments about my wedding from the details to the coordination. The guest truly enjoyed themselves and even my Pastor said that was the best coordinated wedding he has ever performed!!!
Another reason why I chose Simply Personal was because of their view towards marriage. They helped me with my dream wedding but they also helped my husband and I in understanding what a wedding is truly about, Marriage.
My dream wedding gave me my dream marriage!
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