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About this vendor
Abby’s Kitchen provides fine catering for gatherings, weddings, conferences, business events, and dinner parties. In addition, we offer a full-service bakery including fresh baked cupcakes, cakes, pastries, specialty desserts. We also offer affordable pick-up trays, lunchboxes, dinner packages and more! We specialize in serving buffet-style or plated entrees. Abby’s Kitchen works with customer needs to clarify their vision and budget options. A budget friendly option is our Carry-Out Program, which clients can order single trays, dinner packages, bakery orders and more! As a locally owned Alaskan business, we share our love of Wild Alaskan Seafood with exciting and innovative Gourmet menus as well as European, Middle-East and Asian Cuisine.
Details
Cuisine
- American
- BBQ
- Cajun
- Chinese
- Eastern European
- French
Dietary Options
- Dairy Free
- Gluten Free
- Kosher
- Nut Free
- Organic
- Sugar Free
Food & Catering
- Buffet
- Catering Clean Up
- Catering Delivery & Setup
- Family Style
- Menu Tastings
- Passed Appetizers
Reviews
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3.5
out of 5.06 reviews
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I will start out by saying that the day of our wedding, the catering was smooth and the food was excellent.
Dealing with Abby's Kitchen was by far the most difficult and stressful part of our wedding planning experience. From the start they were very poor at communication, requiring numerous unanswered e-mails, phone calls, messages, and visits to their office in order to get somebody to call us back. I felt I was a very low maintenance bride, but when it takes weeks to get a quote, and that quote finally shows up incomplete with the incorrect number of guests (by A LOT), incorrect food choices, and the incorrect names on the contract, I start to get upset. The day before the wedding, Abby's had still not gotten back to us to confirm a final head count or event time (which was also incorrect on the contract). We waited over three hours for a promised call-back and eventually my fiancée had to go into the office (after I had already physically been there twice) and wait until somebody came out to talk to him. We did not feel like a priority contract for them at any point.
I would also feel that they have some unethical practices, because the two Google reviews for this business above 3 stars (both 5/5) were made by ABBYS KITCHEN AND CATERING and an employee of Abby's Kitchen. This business is obviously padding their reviews, which discredits the honest reviews of their service.
Everything was superb. The cake the delicious, the food was tasty and she staff was so easy to work with. My guests were happy, I was happy, and now my only concern is waiting 1 year before I can eat that top layer of cake! Tom and Abby have so much experience, and it really showed throughout our planning process.
Our wedding reception was the second event that Abby's catered for us. The food-amazing, the staff-amazing and they went above and beyond helping us enclose the venue due to inclement weather, thank you!
While I was very pleased with the end result, leading up to the wedding Abby's Kitchen's service was lacking. My initial meeting with Abby and staff was wonderful. She was personable, knowledgeable and very friendly. They were willing to work with whatever our needs were.
After the initial meeting they were next to impossible to get ahold of. We called many times, left multiple messages and sent several emails over the course of several months that went unanswered. We ended up having to go to their location in person to finally get some answers. Needless to say this was unnecessary stress during wedding planning. I was an organized bride who is pretty low maintenance. There were very few sources of stress during the fun time of wedding planning - but this was definitely one of them.
All in all, they showed up at the wedding and did an amazing job. They even brought flowers and decor that matched our wedding colors. The food quality and presentation was phenomenal. The servers were friendly and professional. We are still receiving compliments on our food at our wedding to this day and the wedding was over a year ago. I would not change the fact that we used them as our caterers, but I would tell future brides to prepare yourself to be extremely assertive if plan to use them as your caterers.
Good food is only part of what you pay for from your caterer. Yes, the food was good, but the service was not. Never once did I feel valued as a customer or that our wedding was important to their company. They were difficult to communicate with; often it would take several phone calls or e-mails to keep in touch. They had a hard time keeping track of details previously discussed. In addition, the servers cleaned up way too early, making everyone feel rushed. I had several guests make this last observation, and it was embrassing to say the least.
Abby's kitchen is awesome and came recommended to us. Great menu and choices, very flexible. Great staff and helped coordinate the bar service too. Everything about them was awesome, highly recommended.
Contact
9109 Mendenhall Mall Rd., Suite 4B, Juneau, AK | Juneau, Alaska
Abby's Kitchen
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