They put my gallon of detergent in the same box with the dyes (in fragile jars of thin brittle plastic) causing the jars to be broken, predictably. When I complained they criticized me for accepting the parcel (not bad enough it got dye all ove...r several couriers, sorting facilities and workers, I should spread the suffering ever further!? and how was I to even know one could refuse a parcel?) and informed me they habitually take such risks to save money on shipping. Putting the dye and heavy items in two separate boxes would cost more. If I had been told that ahead of time I would have chosen to pay the extra fee!
I spent a total of five hours cleaning my car, laundry room, and the products in the box (dyeable textiles and bags of dye salts etc) which was much harder for me than you can imagine as I am disabled. It was quite a nightmare- dye powder is very fine/light and gets everywhere!
The only apology I got from Dharma was a promise of a $10 off coupon on my next order! Far below minimum wage for the hours of work they caused me. And since of course I wouldn't dream of shopping with them again, so cannot redeem this coupon, I actually received NOTHING to compensate me for my trouble.
Very unprofessional and irresponsible.
I had signed on for a low-energy fun little project to help me pass the time since my disability renders me mostly housebound. Instead I got hours of misery, and not even any apology just "Oh yeah we do that intentionally to save money". Infuriating.
