Buyer beware!! I ordered a large shipment of flowers and supplies for bouquets and boutonnieres from their Black Friday sale--over $200 worth of items. The order was split into two parts, and when I received the first one many of the supplies w...
ere missing for the bouquets. Dealing with customer service over FB Messenger was a headache as it took them over 24 hours to reply to each message, but they did send me the missing supplies. The flowers from that shipment are also really crumbly in their bags (despite me paying extra for shipping protection), but I think I can make them work.
The second part of the order (8 dye bottles) never shipped, and when I reached out to them about that after waiting for it to arrive, they told me they will not process a refund or reshipment--even though it was an error on their end that it was never shipped! I didn't even want a refund, just for them to send me what I paid for.
In all, they have very poor customer service (I thought I was talking to a chat robot several times; I'm still not sure it was a real person on the other end), orders are not completed, and the flowers were not delivered in ideal condition. I'm only giving them 1 star because some of what I ordered is usable. I feel bad because they're a small business, but this is unacceptable. Maybe I'll be surprised one day and the dyes will show up, but I'm not holding my breath.