I rented the Pink Lady for a bachelorette party this past weekend. First, I provided my credit card information to pay the deposit. The next day, the owner texted me and said "your card declined. Whats up with that" and it turned out to be he w...as entering the information incorrectly on his own. Once the bus arrived, everything began great. 30 minutes into the ride, all music stopped working. Being on a party bus (and actually verifying before leaving that music would work), the music is a big portion of the whole experience. Upon contacting the owner, the driver lied and said that the music never stopped working. I provided evidence that the music did not work nearly the entire time, and the owner said "must be operator error". We used 2 different cords and 4 different phones - I can assure you that this was not operator error, especially considering the music was working for the beginning 30 minutes before stopping. In addition to this, the whole radio was frozen and would not allow us to switch to the secondary AUX cord or the FM radio - further solidifying that this was at the fault of the system and not user error. The owner has refused a refund and I've now had to dispute all charges through my bank on the grounds of promised services not being delivered. I can't emphasize how terrible this experience has been, solely due to the unprofessionalism of the company.
